What are the responsibilities and job description for the Virtual Patient Care Technician position at NemoursCareerSite?
Nemours is seeking a Virtual Patient Care Technician to work on-site in Jacksonville, FL.
Current opportunities:
DAYSHIFTS (8A-8P), NIGHTSHIFTS (8P-8A), OR ROTATING SHIFTS (8P-8A, 8A-8P)
Including every third weekend!
The Virtual Patient Care Technician plays a critical role in Nemours’ Virtual Care Operations Center, located onsite at Jacksonville Home Office. Nemours is leading the way in virtual care, rethinking how and where pediatric care is delivered to improve access, safety, and patient experience. This position is essential in supporting a wide range of innovative virtual care programs—both inpatient and outpatient—by combining technical expertise, patient engagement, and administrative coordination. Working within the centralized operations hub, the Virtual Patient Care Technician ensures continuous observation for inpatients requiring 1:1 monitoring, manages virtual communication channels, and facilitates scheduling, intake, and virtual rooming for home-based and telehealth programs. The role demands strong attention to detail, rapid response to patient needs, and collaboration with clinical teams to uphold Nemours’ high standards of pediatric care.
You can learn more about Advanced Care at Home here:
Nemours Children's Health | Advanced Care at Home
Position Responsibilities
Continuous Observation: Serve as a Virtual Sitter for inpatients requiring 1:1 monitoring, ensuring patient safety through real-time observation and prompt escalation per Nemours protocols
Monitor Tech: Operate and troubleshoot patient monitoring systems, maintain accurate documentation, and respond to alerts promptly
Patient Communication: Answer phone calls from patients enrolled in virtual home-based programs, providing courteous and timely assistance
Scheduling & Intake Support: Assist with scheduling, intake processes, and virtual rooming for telehealth visits, ensuring seamless patient experience
Collaboration: Communicate effectively with clinical teams, escalate concerns per established pathways, and maintain compliance with HIPAA and Nemours standards
Equipment Management: Ensure equipment functionality, report technical issues, and coordinate with IT/biomedical teams as needed. Support logistics of home remote patient monitoring equipment including packing equipment for shipment and restocking
Position Requirements
High School Diploma required
An American Heart Association BLS required within 90 days of hire
Certification as a Medical Assistant is preferred
Minimum of 6 months in a healthcare setting is preferred; no experience may be acceptable based on manager discretion