What are the responsibilities and job description for the Patient & Family Representative - weekends position at NemoursCareerSite?
Patient and Family Services Representatives create a family centered environment that ensures that as a family arrives at Nemours Children's Health, Delaware, to receive clinical care, a positive and inviting experience is provided. The Patient and Family Service Representative, part-time weekends is often the first point of contact for community, patients and families and are integral in forming the first impression those stakeholders have of the organization.
Schedule: Every other weekend 1:30 pm - 8:00 pm.
Position Responsibilities
- Welcome families entering the main lobby of the hospital building through staffing at the front desk (outpatient and atrium) and Welcome Center.
- Completes inpatient visitor badging process to ensure patient and associate safety.
- Keep families comfortable in Welcome Center, including during the bed assignment process, etc.
- Provides and maintains information of services within and outside of the hospital including but not limited to mechanics, restaurants, hotels, etc.
- Demonstrates excellent customer service and service recovery skills. Act in a supportive capacity to the Family Resource Center, particularly during evening and weekend hours.
- Provide bedside admissions to families as assigned during normal business hours.
- May include direct admissions, medical admits, transport and other patients going directly to an inpatient care unit.
- Accurately and completely manages the inpatient admission process and at times may be called upon to orient the patient and family to the hospital, patient care unit, and room.
- Support scheduling and wayfinding in ambulatory areas. Promotes an environment that values diversity, equity and inclusion.
Position Requirements
- High School Diploma required
- Minimum of 6 months customer service experience required