What are the responsibilities and job description for the Guest Services Representative - Nemours Estate (casual part-time) position at NemoursCareerSite?
Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE. Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced.
Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes 8 hours per week minimum of weekends, days, some evenings and some holidays.
Responsibilities:
- Process sales for admissions, season passes, online prepaid tickets, and complimentary associate/hospital patient visits utilizing a point of sale computer system.
- Promptly and graciously answer phone calls and retrieve messages in a timely manner.
- Share historical information about Nemours Estate.
- Acts as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience.
- Provide transportation via golfcart for guests (Driver’s License Required)
- Assist with greeting large bus groups at the Group Tour Center to ensure a smooth arrival and departure.
- Attend all Nemours Estate required staff meetings and trainings.
- Complete all annual trainings as required by Nemours.
- Additional miscellaneous duties and responsibilities as may be assigned from time to time by employee’s supervisor.
Requirements:
- High School diploma or equivalent required
- Must have excellent customer service
- Valid driver's license required