Endpoint Systems Administrator Sr

Nemours Children's Health is seeking an Endpoint Systems Administrator Senior to join our team.  

Preferred location for this position is near one of our locations in either Wilmington, Delaware, Orlando, Florida, Jacksonville, Florida or Pensacola, Florida.

The Endpoint System Administrator Senior position is responsible for imaging and secure configuration of endpoints devices and related systems to ensure stability, reliability and consistent performance. This role supports and manages solutions and applications for modern management of endpoints (Windows and Mac workstations, mobile devices, digital clocks, asset tracking sensors, digital identity devices) and other devices as applicable. This role will implement and maintain efficient/automated client support systems (e.g., device management, OS & application security updates, automated application installations, remote support systems). The Endpoint System Administrator Senior will install, configure, test and maintain endpoint system management tools as well as other applications that interact with endpoints such as Microsoft Defender and Digital Identity (Imprivata) The Endpoint System Administrator Senior will have subject matter expertise in managing devices and client applications in a Microsoft 365 tenant by using Microsoft Intune.

The Endpoint System Administrator Senior will be engaged in solving highly complex technical issues, both independently as well as with collaboration with colleagues and vendors. This role will recommend standard configurations to optimize performance, develop and maintain knowledge based and endpoint system configuration documentation. This position will also record requests, issues, and solutions using service ticketing software and perform change management duties. This position will provide technology advice and recommendations as needed and as required by the organization. 

• Design, develop and build enterprise-wide Windows operating system image using SCCM technology.

• Design, deploy and administer solutions for modern management of endpoints and applications, including Autopilot and Autopatch making sure there is no impact to the end user.
• Support platform software upgrades, workstation patching/compliance, and application delivery.
• Engage in the continuous improvement of endpoint administration including automation, monitoring, patching, etc. by applying industry standards and best practices.
• Participate in a variety of projects requiring technical expertise and project management skills.
• Utilize and contribute to the development of standard operating procedures and tools for optimal endpoint operations
• Communicate with leadership and other staff regarding initiatives and provide timely updates.
• Document, implement, and adapt procedures, standards, and guidelines consistent with changing needs and strategic objectives.
• Apply information security concepts, principles, and practices.
• Deploy configuration changes as needed to maintain a secure computing environment.
• Assist with hardware model evaluation and selection to support minimum system requires to stay within supported Operating System versions.
• Collaborate with other IS teams and vendors to troubleshoot complex technical issues.
• Make recommendations to the overall architecture of the applications and tools supported to enhance and improve their use.

Job Requirements

• Bachelor’s degree is required with a minimum of five (5) years of experience in a related field. Candidate holding an Associate’s degree must have a minimum of ten (10) years of relevant experience.
• Demonstrated proficiency or experience with endpoint operating systems (Windows, Mac, iOS, Android), the Microsoft 365 product suite, and endpoint management platforms (MobileIron, JAMF, SCCM, Microsoft Intune/Endpoint Configuration Manager, Defender).
• Ability to demonstrate systematic troubleshooting and problem-solving skills
• Ability to approach change management based on understanding of the impacts to end users and other IT systems.
• Advanced proficiency with Scripting languages (such as PowerShell). 
• Strong understanding of policies to configure Windows (Active Directory GPOs), MacOS and mobile operating systems.
• Strong understanding of security practices such as device encryption, anti-virus and threat detection, and digital certificates.
• Working knowledge of networking fundamentals such as DNS, DHCP, firewall, and VPN.
• Familiarity with Microsoft Entra ID is greatly desired.

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