What are the responsibilities and job description for the Specialty Scheduler position at Nemours?
As a member of this team, you will serve as a first point of contact for patients entering Nemours Healthcare System.
Principal Responsibilities:
- Receive and respond to inbound calls
- Obtain and enter accurate demographic and insurance information
- Schedule appointments according to guidelines,
- Collect patient financial responsibilities as needed
- Process phone encounters
- Document call details accurately
- Collaborate with departments' clinical and administrative teams
- Escalate urgent calls appropriately
- Timely completion of electronic requests for appointments
Requirements:
- Excellent communication and problem-solving skills
- Delivery of quality customer service
- Strong computer skills and ability to navigate multiple screens while talking
- Consistently display a professional demeanor
- Maintain or exceed minimum quantitative and qualitative performance metrics
- Complete annual training
Qualifications:
- Education: High School Diploma, Associate Degree preferred
- Experience: Customer service, call center preferred
- Healthcare front desk functions (registration, scheduling, and insurance verification) a plus
** Please be sure to attach your resume and complete the assessment for consideration**
Access Center Specialists ensures a positive patient and family experience while providing centric scheduling/registration approach for appointments provided throughout the Delaware Valley.
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
What We Offer
- Competitive base compensation in the top quartile of the market
- Annual incentive compensation that values clinical activity, academic accomplishments and quality improvement
- Comprehensive benefits: health, life, dental, vision
- Mortgage assistance, relocation packages and 403B with employer match, 457 retirement savings plans
- Licensure, CME and dues allowance
- Not-for-profit status; eligibility for Public Service Loan Forgiveness
- For those living and working in Florida, enjoy the benefit of no state income tax. Those based in Delaware benefit from the state's moderate tax structure.
About Us
Nemours Children's Health is an internationally recognized children's health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.
As one of the nation's premier pediatric health systems, we're on a journey to discover better ways of approaching children's health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child's world a place to thrive. It's a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.
Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.
To learn more about Nemours Children's and how we go well beyond medicine, visit us at www.nemours.org .
