What are the responsibilities and job description for the Summer Seasonal Customer Service Guide I position at Nemo Equipment Inc?
Position: Summer Seasonal Customer Service Guide
Reports to: Customer Service Manager
Location: Dover, NH (Must be willing to commute)
This is an opportunity to join a respected outdoor brand that’s in need of folks to join their Customer Service team and support during our busiest time of the year.
The Summer Seasonal Customer Service Guide will be a key component in supporting NEMO’s small but mighty CS team while making the NEMO customer experience as positive and helpful as possible. The ideal candidate will be empathetic, detail-oriented, and have a positive attitude.
Requirements:
- Professionalism in communication and collaboration with coworkers
- Comfortable talking on the phone and using computer applications to manage customer requests
- Prior customer service experience
- Familiarity with outdoor/camping equipment, NEMO Equipment in particular
Day-to-Day Responsibilities:
- Shipping of small volume orders to customers
- Tracking shipping material inventory, re-ordering more
- Answer online support inquiries in a timely, friendly manner
- Order questions and troubleshooting
- Gear replacement warranty inquiries
- Process customer transactions, including entering orders and providing refunds or gift cards, and creating credits and/or return authorizations based off warranty
- Help support our Pro Program through account troubleshooting and answering questions
- Support Pro Deal Vendor order processing
- Help assessing web order fraud
- Additional CS related tasks as necessary
- Positively contribute to NEMO’s company culture
- Other duties as assigned by senior management
About the Company:
NEMO Equipment is an award-winning New England-based specialty outdoor brand that makes backpacking and camping gear for everyone with the drive to explore the uncharted path. NEMO’s reputation for design innovation is a result of its philosophy to never bring anything to market that doesn’t offer a meaningfully better experience, whether that’s the first swinging and reclining portable camp chair (Stargaze™), the first sleeping bags for side sleepers (the Spoon® shape series), or the first composite-weave, 100% recycled tent fabric (OSMO™).
For over two decades, as our team has grown, we have actively lived out the belief that intelligently designed gear enables the adventures that make us all our best selves — humans who are conscious, inspired, connected, and mindful. The sticker in our conference room captures our ethos: “Design Like You Give a Damn.”
We do just that.
For more information about working at NEMO, please visit our website.
Salary : $20 - $22