What are the responsibilities and job description for the Family Services Manager position at NEMCSA?
About NEMCSA
At NEMCSA, we help children, families, and communities thrive. As a nonprofit Community Action Agency serving Northeast Michigan, we're committed to creating opportunities, supporting self-sufficiency, and making a meaningful difference in the lives of those facing economic hardship. We're also proud to be recognized as a Detroit Free Press Top Workplace, reflecting our commitment to a positive culture, supportive teams, and meaningful work.
What You’ll Love About Us:
- To keep you healthy: Medical/Rx, Vision, and Dental insurance with employee coverage at no cost.
- To help prepare you for the future: Generous employer 401(k) contributions, plus Life and Disability Insurance.
- Flexibility: We value work-life balance and offer flexibility whenever possible.
- Time for what matters: 10 paid holidays each year, generous vacation time, and sick leave benefits.
- Student Loan Forgiveness Opportunities: Employment with NEMCSA may qualify for the Public Service Loan Forgiveness (PSLF) Program.
What You'll Do
The Family Services Manager is a working leader who maintains a small caseload while providing supervision, coaching, and support to Family Services Coordinators. This position leads implementation of the Parent, Family, and Community Engagement (PFCE) Framework and works closely with the program leadership to ensure high-quality services, regulatory compliance and positive outcomes for children and families.
The Family Services Manager uses data to guide decisions, supports staff development, strengthens partnerships with families and community organizations, and promotes a culture of accountability, collaboration, and service excellence. The safety and well-being of children is the highest priority in all aspects of the work.
In this role, you will:
- Supervise, coach, and support Family Services Coordinators to promote high-quality service delivery.
- Lead implementation of the Parent, Family, and Community Engagement (PFCE) Framework.
- Partner with families and staff to ensure family needs, goals, and services are effectively identified and supported.
- Monitor enrollment, family engagement, health services, and compliance data to ensure program standards are met.
- Analyze trends, address concerns, and implement solutions that improve outcomes for children and families.
- Foster a culture of exceptional customer service, collaboration, and continuous improvement.
- Facilitate parent leadership opportunities and encourage meaningful family participation in program decision-making.
- Build and maintain strong relationships with community partners and internal stakeholders.
- Provide training, guidance, and resources to support staff success and program quality.
Most importantly, you'll empower staff, strengthen family partnerships, and ensure every child and family receives the support, resources, and opportunities they need to thrive.