What are the responsibilities and job description for the Housekeeping Manager position at Nemacolin?
Job Details
Description
The Housekeeping Manager is responsible for overseeing the daily operation of the housekeeping, laundry, dry-cleaning, and uniform room departments to ensure the highest degree of quality guest care is maintained at all times. The Housekeeping Manager will be responsible for the training of new staff and on-going training for existing staff and supervisors.
Essential Functions
Managerial Effectiveness:
Lead With Purpose. Shape Culture. Elevate The Experience.
Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality’s most unique destinations.
Leadership begins with immersion into the resort’s ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive.
Leadership Development & Culture Stewardship
Bring your passion. Grow your career. Create Real Life Magic.
About Nemacolin
A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.
Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.
Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine the impact, influence, and legacy that could become part of your leadership journey.
Description
The Housekeeping Manager is responsible for overseeing the daily operation of the housekeeping, laundry, dry-cleaning, and uniform room departments to ensure the highest degree of quality guest care is maintained at all times. The Housekeeping Manager will be responsible for the training of new staff and on-going training for existing staff and supervisors.
Essential Functions
Managerial Effectiveness:
- Manage the daily activities of the Housekeeping department to include appropriate cleaning of all washrooms, guest rooms, town homes, executive homes and all public spaces.
- Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
- Daily supervision of the supervisors and housekeeping staff.
- Daily supervision of the housekeeping grounds keeping staff.
- Schedule and train all new housekeeping staff members.
- Uphold the highest standards of cleanliness, safety, and conduct.
- Knowledge of OSHA and safety standards within Housekeeping department.
- Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
- Conduct pre-arrival inspections of all rooms, townhouses, executive homes and public areas.
- High School Diploma or Equivalent.
- 3 years' management experience in housekeeping - supervising 20 associates.
- The ability to anticipate customer needs, change goals and direction quickly and multitask.
- Working knowledge of room management systems.
- Excellent customer service skills.
- Capable of using independent judgment/solid decision making skills.
- Activator/self-motivated to accomplish goals, with a strong sense of urgency and responsibility.
- Proficiency with general office equipment.
- Sound organizational, coordinating and personal interface skills.
- Must be able to work variable shifts including nights, weekends, and holidays.
- Must be able to speak English fluently.
Lead With Purpose. Shape Culture. Elevate The Experience.
Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality’s most unique destinations.
Leadership begins with immersion into the resort’s ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive.
Leadership Development & Culture Stewardship
- Executive onboarding and advanced leadership development
- Strategic cross-functional collaboration and innovation opportunities
- Mentorship, coaching, and talent development responsibilities
- Recognition through leadership honors and performance milestones
- Competitive compensation and comprehensive benefits offerings
- Attractive 401(k) program and paid time off
- Housing, educational, and professional development support
- Savings across resort dining, retail, spa, and experiences
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
Bring your passion. Grow your career. Create Real Life Magic.
About Nemacolin
A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.
Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.
Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine the impact, influence, and legacy that could become part of your leadership journey.