What are the responsibilities and job description for the Coffee Shop Supervisor position at Nemacolin?
Job Details
Description
The Patisserie Supervisor will be responsible for assisting the Manager on a daily basis by keeping them informed of changes and updates with the associates. Duties will include but are not limited to taking, filling and executing food and/or beverage orders, greeting and assisting guests in accordance with Nemacolin standards, supervising the floor in conjunction with the store manager. The Supervisor must ensure that stock levels are correct and maintain store cleanliness in addition to providing exceptional customer service to Resort guests. They should have knowledge of all food and beverage offerings and will assist with making suggestions on food and beverage. The Supervisor should be able to communicate well with guests in addition to associates and members of management.
Essential Functions
Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.
A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.
Professional Development & Recognition
Bring your passion. Grow your career. Create Real Life Magic.
About Nemacolin
A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.
Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.
Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.
Description
The Patisserie Supervisor will be responsible for assisting the Manager on a daily basis by keeping them informed of changes and updates with the associates. Duties will include but are not limited to taking, filling and executing food and/or beverage orders, greeting and assisting guests in accordance with Nemacolin standards, supervising the floor in conjunction with the store manager. The Supervisor must ensure that stock levels are correct and maintain store cleanliness in addition to providing exceptional customer service to Resort guests. They should have knowledge of all food and beverage offerings and will assist with making suggestions on food and beverage. The Supervisor should be able to communicate well with guests in addition to associates and members of management.
Essential Functions
- Take guest food and/or beverage orders and input orders into point of sale system.
- Retrieve and deliver food and beverage in a timely manner.
- Supervise the floor at all times
- Assist the store manager with any coaching or disciplinary actions as needed.
- Stock, clean, greet & engage guests and customers.
- Maintaining a working knowledge of the products and services offered at Nemacolin.
- Ensure compliance with all applicable policies, OSHA regulations, and health and safety guidelines
- Operating Point of Sales system as needed.
- Balancing Micros reports and cash deposits.
- Leading and participating in departmental meetings and training seminars.
- Act as a role model for associates
- Assist the management in store merchandising and product placement
- Complete all paperwork in accordance with Nemacolin standards
- In the absence of the store manager, ensure that the daily operations are run in accordance with established standards
- Food and Beverage experience preferred.
- High school graduate
- Knowledge in Micros
- Excellent verbal and communication skills.
- Ability to communicate fluently in English.
- Ability to maintain appropriate grooming standards according to organizational policy.
- Need to have had previous cash handling experience and interact efficiently with guests and associates.
- Previous supervisory experience a plus.
- Must be able to work under stress and be a team leader.
- Must be able to work flexible hours as needed.
- Have a mature and confidential manner in dealing with the public along with enthusiasm for Nemacolin.
- Must be able to speak English.
Set within Pennsylvania’s Laurel Highlands, Nemacolin brings together luxury-level service, refined hospitality, and a culture where meaningful careers take shape through experience, mentorship, and opportunity. Each role contributes to extraordinary guest and member moments while building a professional journey grounded in craftsmanship, collaboration, and pride.
A dynamic rooted in accountability, respect, and innovation encourages professionals to contribute ideas, elevate standards, mentor others, and grow with intention.
Professional Development & Recognition
- Paid training and continuous learning opportunities
- Leadership development and accelerated leadership pathways
- Mentorship, coaching, and cross-functional experience
- Monthly recognition opportunities for associates, leaders, and teams
- Competitive compensation and attractive 401(k) program
- Medical, dental, and vision coverage available
- Paid time off
- Educational and career advancement support
- Savings across resort dining, retail, spa, and activities
- Discounted associate meals, dry cleaning, and uniform services
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
Bring your passion. Grow your career. Create Real Life Magic.
About Nemacolin
A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.
Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.
Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine how your talents, perspective, and ambition could shape what comes next.