Spa Concierge

Our guest's first impression is vital to a lasting one!  If you have the charisma and energy that everyone talks about, we have the career for you! 

Oversee front desk operations and associates to ensure prompt, courteous, and efficient scheduling of guest services and guest contact.  Assist with training Holistic Healing Center services team in all tasks related to their position, as well as possessing an in-depth knowledge of HHC treatments. Maintain open lines of communication with Spa and Wellness Leadership and Service Providers. Resolve guest complaints quickly and efficiently and to the Guest’s satisfaction. Perform administrative duties such as managing Spa memberships, tracking/preparing for Spa VIP arrivals, performing associate reviews and interviews, and reconciling over and shorts.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Greet and Welcome incoming guests.
• Confirm service preferences.
• Understand and Anticipate the needs of guests and provide them with personal solutions.
• Acts as a point of reference for guests in need of assistance or information.
• Know all opening and closing responsibilities in detail.
• Maintain a competent and motivated team via job description criteria, creating a learning environment which maximizes productivity, skill development, and team member retention.
• Maintain an efficient workspace by keeping front desk supplies stock.
• Demonstrates respect, sensitivity, and concern for guests’ needs in a professional manner.
• To provide information about the Holistic Healing Center and its services, treatments and concepts as well as pricing, as requested.
• To communicate/suggest programs and services that would be appropriate for guest needs.
• To understand all Holistic Healing Center services, treatments, classes offered, and can explain each in clear, precise manner.
• To ensure the overall smooth operation of the check in and guest experience.
• Handles problems or complaints by guests.
• Consistently model behavior that is commensurate with Nemacolin Values and Governing Service Principles.
• Represent the Holistic Healing Center and its philosophy, by each staff member maintaining a healthy, fit appearance and a positive attitude.
• Motivate staff to sell and upgrade our guests.
• Other Job duties assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent.
• Customer-service oriented.
• Excellent communication skills.
• Must possess a valid driver’s license.
• Must be able to speak English.
• Must be able to work flexible hours including nights, holidays and weekends.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Begin a Meaningful Career at Nemacolin

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers.  Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

Growth & Development

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

Benefits & Everyday Perks

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.

Bring your passion. Grow your career. Create Real Life Magic.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

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