Director of Banquets

Extraordinary events at Nemacolin come to life through inspired leadership, meticulous execution and a team ready to make every moment memorable. As Director of Banquets, you will lead the people and operations behind exceptional banquet experiences across the resort, setting the standard for service while building an engaged team, strengthening collaboration, and driving financial performance. From intimate gatherings to grand celebrations, your leadership will help turn every event into an experience guests remember.

What You Will Create

• Events that feel effortless to the guest because every detail, transition, and service moment has been thoughtfully anticipated
• A banquet experience that reflects the distinctive hospitality, personalized service, and sense of possibility guests expect from Nemacolin
• A team that takes pride in what it creates together, supported by clear expectations, meaningful coaching, and leaders who remain present in the operation
• Strong partnerships between banquet service, culinary, and resort teams that bring complex events together seamlessly
• Confidence among guests and event partners through thoughtful communication, decisive leadership, and attentive follow-through
• An operation where high service standards and sound business decisions work together to support lasting success
• A culture that learns from every event, celebrates great work, and continually looks for opportunities to elevate what comes next

What You Can Expect

• Lead day-to-day banquet operations, maintaining a visible presence and ensuring service, presentation, timing, and execution consistently meet established standards
• Partner closely with the executive banquet chef and Food & Beverage Department leaders to align service and culinary execution, address operational needs, and continuously strengthen the guest experience
• Lead, coach, and develop banquet leaders and associates, fostering engagement, accountability, professional growth, and strong associate retention
• Oversee staffing and scheduling based on event and business needs, approve management schedules, and ensure accurate and timely payroll
• Monitor financial performance, review operating results, respond to opportunities or variances, and contribute to annual budget development and achievement of financial goals
• Champion guest satisfaction and service recovery, responding promptly to concerns while reinforcing Forbes and AAA standards and Nemacolin service expectations
• Ensure required operational, food safety, alcohol service, leadership, and other applicable training and compliance standards are maintained, including RAMP, ServSafe, and knife and blade requirements
• Communicate departmental and resort priorities, participate in required meetings, and collaborate across the resort to support successful events and broader business needs

What You Bring

• A confident, highly visible leadership style grounded in exceptional hospitality and a genuine desire to create memorable experiences
• Proven ability to build, develop, and retain high-performing teams through coaching, feedback, accountability, and recognition
• Strong financial and operational acumen with experience managing budgets, labor, payroll, and performance against established goals
• Exceptional organization and attention to detail with the ability to manage competing priorities, time-sensitive demands, and long-term initiatives
• Advanced critical-thinking, decision-making, and problem-solving skills with the judgment to navigate complex operational and guest situations
• Strong communication and relationship-building skills with the ability to work effectively across front- and back-of-house teams and with guests, associates, and leaders at all levels
• Professionalism, discretion, and sound judgment when managing confidential or sensitive information

Qualifications

• Associate degree in hospitality or a related field required; bachelor’s degree preferred
• Minimum of five years of management experience in food and beverage, restaurant, outlet, or banquet operations required, with banquet leadership experience preferred
• Luxury hospitality experience preferred, including experience in a Forbes Four-Star or Five-Star environment
• Demonstrated record of exceptional guest service, associate development, and team retention
• Proficiency with Microsoft Office programs, including Word, Excel, and PowerPoint, and the ability to effectively use systems and equipment required for the role
• Must be at least 18 years of age and able to communicate fluently in English and perform basic mathematical functions
• Ability to work a flexible schedule based on business and event needs, including evenings, weekends, and holidays
• Ability to meet the physical requirements of the position, including prolonged standing and regularly bending, kneeling, and climbing, as well as lifting, pushing, pulling, and carrying 5 to 30 pounds

Additional Information

This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and resort.