What are the responsibilities and job description for the Service Advisor position at Nelson Mazda?
For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.
The Service Advisor oversees the service technicians and is responsible for building a loyal clientele, attaining high NPS scores, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate their team profitably.
A few Benefits of Joining Our Team:
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Service Advisor oversees the service technicians and is responsible for building a loyal clientele, attaining high NPS scores, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records. Additionally, they must satisfy service concerns of all customers, ensure that service is performed at the highest level and operate their team profitably.
A few Benefits of Joining Our Team:
- Our Service Advisors enjoy a 4 day workweek every week!
- This is a salaried position with a starting pay of $48K/year. After 60 days of employment, salary increases to $60K/year!
- Excellent benefits package including medical, dental, vision and flex
- Competitive 401k plan with company matching contributions!
- We offer paid training!
- Providing a great customer experience!
- Building long lasting customer relationships!
- Greeting customers, scheduling service appointments and receiving vehicle information.
- Communicating with customers regarding their needs.
- Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
- Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
- Handling customer complaints and maintaining high customer satisfaction standards.
- Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed
- Greeting customers, scheduling service appointments and receiving vehicle information.
- Listening to requests of the customer and clearly explaining information on the repair order.
- Has a strong teamwork mentality
- Self Manageable
- Willing to learn new technologies and processes
- Excited to work in a fast-paced environment
- Driven
- Takes pride in a job done in excellence
- Positive attitude
- This position will require the individual to be on his/her feet for long periods of time and in all weather elements.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $48,000 - $60,000