What are the responsibilities and job description for the Appointment Setter/Service Advisor position at Nelson Automotive?
- Schedule and confirm service appointments for clients
- Inform clients of recommended services based on mileage
- Organize appointments to maximize shop capacity
- Manage Service Department Remote Experience processes
- Assist with Warranty and Extended Warranty processes
- Maintain an organized calendar of appointments and follow-up tasks
- Answer incoming calls and respond to customer inquiries
- Provide exceptional customer service and address any concerns or issues
- Assist with administrative tasks such as cashiering, data entry and filing
Qualifications:
-Has basic knowledge and understanding of vehicles and components
- Previous experience in sales or customer service
- Excellent time management and organizational skills
- Strong communication skills in English, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
We offer competitive compensation and a supportive work environment. Join our team as an Appointment Coordinator and contribute to our success in providing exceptional service to our valued customers.
To apply, please submit your resume and cover letter highlighting your relevant experience. Only qualified candidates will be contacted for an interview.
Job Type: Full-time
Pay: $40,600.00 - $62,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $40,600 - $62,500
