Firstmark Operational Analyst IV

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Assist in department as needed using analytical tools, critical thinking and problem solving. Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy. Contribute to Continuous Process Improvement. Manage multiple conflicting priorities & consistently meet deadlines. Prepare project plans. Provide status to management on projects. Act as lead on Consumer Loan projects. Present materials and reports. Work with other analysts and management to conduct analysis and solve problems regarding routine & chronic problems. Acquire knowledge in systems and processes. Act as a resource for the department. Monitor progress of projects. Participate in and facilitate projects to make improvements within department. Commit to getting the job done. Share responsibility of projects with management. Train within department for the general and orientation modules. Learn basics of and participate in CPI projects. EDUCATION: 4-year college degree preferred. EXPERIENCE: - 3-4 years of experience in an analytical, student loan, technical, problem-solving or project management position. - Some experience with database concepts and simple query language (SQL) preferred - Some experience with report writing tools – Crystal reports (Business Objects) preferred - Some experience with project management on small to medium projects preferred COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: - Problem Solving - Business Math - Oral communications - Written communications - Decision Making and Critical Thinking - Accuracy/Attention to Detail - Initiative - Project Management - Managing Multiple Priorities - Working with MS Office - SQL experience preferred Annual Pay Range for this role is $43,672 - $82,087 #INDFirstmark Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net. Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible. EEO Info | EEO Letter | EPPA Info | FMLA Info