Receptionist

Nelke CPA Inc. is looking for a dependable, organized receptionist to welcome clients, manage appointments, and direct calls to the right person. You should be comfortable speaking with clients by phone throughout the day, asking questions to understand what they need, and using good judgment to schedule or route their request appropriately.

This is a full-time, fully in-office position in Fort Smith, Arkansas. No remote, hybrid, or other virtual work options are available.

Responsibilities

• Welcome clients and visitors in a friendly, professional manner.
• Answer incoming calls and communicate comfortably with clients by phone.
• Ask callers questions to understand the purpose of their call or appointment request.
• Schedule and confirm appointments with the appropriate staff member based on the reason for the visit and staff availability.
• Route calls to the appropriate person or take clear messages when they are unavailable.
• Help manage incoming mail and general office communications.
• Protect confidential client information.
• Keep the reception area organized and presentable.

Qualifications

• Strong phone communication and customer service skills.
• Good judgment and the ability to determine who should handle a call or appointment request.
• Organized, dependable, and able to manage several tasks.
• Professional and courteous with clients and coworkers.
• Comfortable using a computer, email, and calendar or scheduling systems.
• Previous receptionist, front desk, or customer service experience preferred.

Applicants should be comfortable working in a busy accounting office, especially during tax season.

Pay: $16.00 - $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $16 - $18