Job Title: Systems Administrator

Reports To: Director of IT

Department: Information Technology

Home Market: Orange County

The Systems Administrator contributes to Nekter Juice Bar’s success by supporting IT platforms that are set up for each one of Nekter Juice Bar’s stores and the corporate office. The Systems Administrator works with the IT team to provide clear direction and leadership to help the store management troubleshoot issues and ensure fully functioning systems. The Systems Administrator is responsible for supporting the management and troubleshooting of Nekter brand solutions and integrations including but not limited to in-store POS systems, online ordering solutions, 3rd party delivery vendors, data aggregation platforms, loyalty platforms, and network security solutions as well as supporting business initiatives such as sales analytics platforms, CRM, and data aggregation platforms. You’ll be supporting a team of great people committed to creating the Nekter Experience.

RESPONSIBILITIES

• Day to day management of POS solutions including Qu Beyond, NCR Silver and OlO
• Interacts with internal business partners to identify needs and translate support requirements into detail functional specifications and technical solutions
• Perform hands-on configuration/development of POS related changes
• Acts as IT subject matter expert on retail POS best practices; provide technical support and best practice guidance to team members
• Test new software releases provided by vendors or peers prior to deployment to new stores
• Occasionally work onsite in order to support and assess success of new software implementations
• Monitor support tickets to ensure timely response to field and corporate users
• Apply knowledge of business and technology to identify opportunities for process improvements
• Participate in creating long term-POS solution roadmaps as needed
• Management of sales analytics platforms, data aggregation platforms including but not limited to Zoho, Fourtop, and Google as needed
• Assist various departments in finding technology solutions to pain points as needed
• Assist with the management and troubleshooting of corporate store and support office IT hardware
• Maintain high level relationships with vendors to ensure expedient resolutions of urgent issues
• Plans and manages related processes and practices to ensure that programs are aligned with company business goals and objectives
• Work with IT team to ensure consistency and maintainability of existing applications by helping create, maintain, and enforce standards/procedures for implementing technical solutions.
• Perform additional department related tasks as needed to support Nekter initiatives

Required Knowledge and Skills

• Minimum of 5 years experience in POS System management and maintenance
• Experience with POS hardware, peripherals, and their installation/staging
• Extensive knowledge of retail POS processes, including sales and return management, menu management, promotions & pricing, loyalty, cash management, opening and closing, etc
• NCR Silver, OlO, Heartland, Punchh and/or Valutec experience preferred
• Knowledgeable of industry trends and best practices related to retail POS Systems
• Excellent interpersonal, conflict management, and communication skills.
• Able to calmly and effectively convey complicated technical information

Benefits

• Comprehensive Health Benefits
• Paid Time Off & Sick Time
• Great Company Culture
• Up and Coming company with potential for growth

Nekter Juice Bar is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.