What are the responsibilities and job description for the Receptionist position at Neighbors F C U?
POSITION SUMMARY
Responsible for greeting lobby guests, documenting their arrival time and visit purpose, and arranging timely placement with the appropriate credit union representative. Support a sales and service culture.
ESSENTIAL FUNCTIONS
- Represent the credit union to members in a courteous, professional manner. Provide prompt, efficient and accurate service.
- Greet and receive members and guests, determine nature of business, handle request or refer to appropriate department/s.
- Assist members with basic member requests/transactions.
- Prepare necessary documents to assist member services staff with new account opening.
- Handle instant issue debit card requests.
- Answer incoming calls.
- Keep lobby area clean and organized.
- Wipe down and sanitize ITMs daily.
- Maintain knowledge of and comply with federal regulations such as the Bank Secrecy Act as well as credit union security protocols as it relates to this position.
- Assist with other duties assigned by management.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to read and write.
- Ability to effectively and efficiently communicate orally, in writing, and by phone.
- Ability to effectively deal with members (friendliness, tact and diplomacy).
- Ability to work effectively with people.
- Ability to learn, apply knowledge and communicate credit union products and services.
- Ability to use and learn office machines (i.e., copier, fax, terminals).
- Ability to navigate through Microsoft Office products proficiently.
TRAINING AND EXPERIENCE
High School diploma or equivalent. One to two years’ experience as an Administrative Assistant and/or Customer Service preferred.
Salary: $17.28/hr
FLSA Status: Non-Exempt
Reports to: AVP Branch Manager
Location: Denham Springs Branch