Strategic Implementation Manager

Organize, manage, and plan complex projects for the organizations research, development, and product implementation efforts. Will work closely with sales during the RFP process to ensure project scope is clearly defined and success is possible. Defines scope or delivers agreed upon scope of project while coordinating across departments for a successful implementation. Will need to determine if we have the resources possible for a successful implementation.

Duties/Responsibilities:

• Sets the implementation strategy considering timelines, impacts, and risk.
• Identify and secure internal and external participants to fulfill critical areas of the implementation. Examples:
• Data imports require Dorian
• Additional Implementation Lead assistance
• Training videos from L&D
• Leads an interdepartmental team to complete an assigned project on time, to specifications, and with accuracy and efficiency.
• Delegates work and assignments to Neighborly Software Employees based on expertise, work experience, and time constraints.
• Provide guidance and recommendations to clients about implementation and integration procedures.
• Performs and participates in the analysis, design and implementation of the software.
• Conducts cost analysis, estimating expected costs for the project to determine allocated resources
• Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk (including termination of the project if appropriate).
• Acts as a liaison between company, customers, and vendors.
• Works with sales to determine viability of a successful implementation for Strategic Accounts. Assists in the RFP Process.
• Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
• Create templates, checklists, guidelines, and other resources to support the implementation process and enable seamless and standardized deployments.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Proficient with Microsoft Office Suite or related software.
• Has successfully led projects where Government entities are the target audience (Preferred)
• Knowledge of HUD programs, specifically Housing Choice Vouchers and/or Federal Programs such as CDBG, ESG, HOME, and HOPWA

Education and Experience:

• Bachelor's degree in related field, which may include Computer Science, Business, or Engineering, required.
• At least three years of related experience required.
• PMP, PgMP, CAPM, and/or comparable project management certifications is required