What are the responsibilities and job description for the Software Engineer I position at Neighborly Software?
Software Engineer I (Voice of Client)
We are looking for a Software Engineer I who can assist in the analysis, investigation, and resolution of platform production items to support neighbors (clients), client-success, and client-support teams.
This role is open to ONLY candidates currently based in Georgia or those willing to relocate to the Atlanta metro area.
What You Will Be Doing
Key Responsibilities:
Feature & Code Delivery
- Implement well-defined features, fixes, and enhancements following established coding standards and SDLC processes
- Participate in code reviews and apply feedback to improve code quality and consistency
- Support small automation or tooling enhancements for repetitive tasks
Support, Troubleshooting &Operations
- Investigate and resolve assigned support tickets and basic production defects
- Perform initial debugging, contribute to RCA documentation for moderate-severity issues, and escalate complex cases appropriately
- Participate in on-call rotations and provide timely, clear updates during incident handling
Collaboration & Process Alignment
- Work with Product, QA, Security, DevOps, and Client-Facing teams to clarify requirements and support issue investigations
- Follow established communication and incident-management processes to ensure consistent, reliable handoffs and responsiveness
- Contribute to maintaining documentation related to features, fixes, and operational learnings
Qualifications
- BS/MS degree or equivalent in Computer Science, Information Systems, or related field
- Proficiency in C#/.NET, React, Azure Services(preferred) or AWS
- Exposure to services in Azure (or equivalent in AWS): ADF, API-Management, Service Bus, Power BI, Azure Functions
- Experience working with monitoring tools App Insights etc.
- Familiarity with Azure DevOps, SDLC Tools like JIRA/Confluence
- Ability to debug and fix application issues
Why You’ll Love Working Here:
- Comprehensive Benefits – Enjoy Medical, Dental, Vision, and Company-Paid Life Insurance
- 401K Contributions – We invest in your future, with a generous match
- Exceptional Perks – Paid Parental Leave, Employee Recognition Programs, and more!
- Generous Time Off – PTO, Paid Holidays, and Charity Hours to support volunteer opportunities
Neighborly Software is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.