Maintenance Specialist

The Maintenance Specialist supports NSO’s mission by maintaining confidentiality, demonstrating professionalism, and fostering teamwork. This role is vital in creating positive first impressions for donors, clients, and the community. Responsibilities include general property maintenance, donation logistics, and vehicle operation.

Key Responsibilities

• Perform general maintenance tasks: painting, plumbing, electrical, mechanical, and carpentry.
  • Coordinate with third-party vendors for maintenance tasks beyond internal capabilities.
• Perform routine maintenance on buildings. 
• Assist with apartment clean-outs/turnover, including identifying and addressing pest or bed bug infestations in accordance with health and safety protocols.
• Assist other Maintenance Department employees with moving appliances and furniture for resident transitions.
• Assist with Department needs of weekly pickups and deliveries of in-kind donations and supplies at residential or commercial sites, including weighing, loading, and delivery of food orders for our retail recovery program and distribution to housing facilities.
• Inspect delivery vehicles and ensure the safety and security of the loading and unloading process. Maintain and service vehicles as needed. Report issues to Facility Manager.
• Load/unload trucks across NSO facilities and organize items per Facility Manager instructions.
• Report donation conditions, safety concerns, and supply needs to the Facility Manager.
• Plan efficient routes for timely pickups and deliveries.
• Comply with traffic laws and adjust driving for weather/road conditions.
• Follow agency safety policies and procedures, using appropriate personal protection equipment (PPE).
• Maintain clean facilities and grounds; dispose of trash appropriately.
• Safeguard NSO property, including vehicles.
• Independently manage maintenance work orders in UpKeep, ensuring accurate entry, timely updates, and proper closure in alignment with department standards.
• Respond promptly to emergency maintenance requests.
• Collaborate effectively with supervisors, colleagues, clients, and volunteers.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Related experience preferred.
• Minimum age: 21
• Valid driver’s license
• Requires clearance of background check, motor vehicle record, drug screening, and physical evaluation.
  • This is a safety-sensitive position and exempt from the Oklahoma Medical Marijuana Act.

Skills & Abilities

• Knowledge of general carpentry and repairs. 
• Strong verbal and written communication
• Excellent organizational, time management, and customer service skills.
• Ability to work independently with minimal supervision.
• Ability to use hand tools and power tools.
• Patience and professionalism when working with diverse populations.
• Ability to lift, push, pull 50 lbs. solo and over 100 lbs. with assistance.
• Skilled in multitasking and managing concurrent projects.
• Physical capabilities include climbing, balancing, stooping, kneeling, reaching, and visual acuity.
• Prolonged periods of standing and walking.
• Basic to intermediate computer proficiency and use of app-based software to log work orders and track time. 

Working Conditions

• Primarily outdoors during loading/unloading; indoor work includes set up and interaction with donors and clients.
• Work involves heated/air-conditioned vehicles and exposure to extreme temperatures.
• Requires regular physical exertion and strenuous activity.
• Regular work schedule is Monday-Friday between 8:00 am-5:00 pm, up to 40 hours per week. Occasionally required to work an evening or weekend

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.