Program Manager Clinical Services

Position Title:                          Program Manager- Clinical Services

FLSA Classification:           Exempt

Location:                                    Clinics

Position Type:                         Full-Time

Reports to:                                Senior Director of Well-Being

EEOC Classification:          First Level/Mid Level Manager

Job Number:

Summary: 

Under the supervision of the Director of Clinical Services, the Program Manager – Clinical Services will be responsible for daily management and operations of Clinical and disposition services in our behavioral health program, including initial behavioral intake assessments and diagnosis, ongoing clinical therapy, psychological services, and crisis services. The Program Manager – Clinical Services will provide administrative/clinical oversight and management to the program staff to ensure all services are delivered according to local, state, and federal laws and maintain compliance with all company policies and procedures and applicable rules and regulations of grantors. The Program Manager – Clinical Services is responsible for ensuring quality of care for all behavioral health participants receiving Clinical and disposition services.   Program Manager – Clinical Services will, in addition to performing the essential duties outlined below perform other related duties as assigned by supervisor and model the Pillars and guiding principles of NSO at all times.

Responsibilities: 

Primary Job Role 

• Provides individual and clinical oversight to clinical services clinicians, including Psychologists, Therapists – Behavioral Health, Therapists – SUD, Therapists – Intake, Team Lead – Therapist Behavioral Health, and Team Lead – Therapists Intake and evaluates staff performance, and makes recommendations for personnel actions to the Director of Clinical Services, when needed.  
• Directs day-to-day operations of the Clinical services programs, and is responsible for scheduling of team meetings, services, and staff time.  
• Ensures documentation quality and compliance with the behavior health code and all funding sources 
• Responsible for overall productivity of the Clinical services programs and staff, and for motivating individual staff performance to meet program goals and objectives.  
• Responsible for recommending changes to the Director of Clinical Services that would improve service delivery and for implementing changes and new programming. 
• Responsible for ensuring the coordination within Integrated Health pillar and across NSO pillars 
• Works collaboratively with professional peers to coordinate the delivery of services throughout the agency. 
• Responsible for forecasting budget requirements and monitoring and approving expenditures including identifying and recommending new sources for products and services and providing rationales for budget variances
• Strong clinical skills and knowledge base of clinical care standards in the treatment of adults, children, and families, including those families affected by multiple issues and social determinants of health.
• Strong Clinical skills and knowledge of DSM V, PHQ-9, LOCUS. 
• Strong knowledge of regulations effecting the delivery of Behavioral Health services, including WAC, RCWs, King County policies and procedures and applicable ethical codes. 
• Work effectively under pressure and changes to workload able to balance competing demands.
• Computer skills and proficiency with Microsoft Office suite software a must. Experience with Electronic Records Management systems required. 
• Strong organizational skills and solid communication (written and oral), collaboration and intervention skills. 
• Able to resolve conflicts effectively and respectfully. 
• Proven ability to work successfully in a multi-cultural/multi-ethnic environment.
• Additional Duties as assigned by Supervisor.
• LEADERSHIP/SUPERVISORY SKILLS 
• Adept at inspiring, influencing, and enabling others to achieve goals.
• Promotes a harmonious work environment.  
• Develops performance objectives for direct reports.

Candidate Requirements:

Education: Master of Arts, or Master of Science in Psychology or related degree, MSW 

Required Licensure: LMSW or LP; must be eligible for credentialing 

Minimum Required Experience: Supervision and management of professional staff 

Demonstrates problem-solving and communication skills.    

5 years of mental health experience 

Demonstrates experience in Person Centered principles.

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.