What are the responsibilities and job description for the HVAC , ELECTRICAL, PLUMBING Manager Service & Install position at Neighborhood Plumbing Heating Cooling & Electrical?
HVAC Manager-Service & Install
Build people. Improve systems. Lead a department the right way.
Neighborhood is a 4th-generation, family-owned HVAC, Plumbing & Electrical company founded in 1947, proudly serving Central Minnesota. We believe work should be challenging, rewarding, and enjoyable, and that great results come from strong teams, clear expectations, and continuous improvement.
We are seeking an experienced Manager for Service & Install who wants more than just “putting out fires.” This is a leadership role with real influence — shaping technicians into customer-focused professionals while helping build a clear, sustainable career path for our install team.
Why This Role Is Different
- Established, financially stable company with nearly 80 years of history
- Leadership team that values systems, training, and accountability
- Backed by modern tools and resources (including ServiceTitan & Nexstar best practices)
- Opportunity to build culture, not just manage daily chaos
- Long-term growth mindset — we invest in people, not just numbers
Our culture is built around our PATCH Core Values:
Positivity, Accountability, Teamwork, Commitment to Improvement, Honesty & Integrity
Position Overview
This role is a blend of HVAC service leadership and install operations oversight.
- 45–50 hours per week
- Approximately:
- 6–7 hours/day focused on service department leadership
- 1–2 hours/day overseeing install operations and career development
You’ll be responsible for driving performance, coaching leaders and technicians, and ensuring consistent customer experience across both service and install.
Key Responsibilities
- Lead, coach, and develop HVAC service technicians into high-performing Service & Sales Professionals
- Support install operations by improving communication, workflow, and accountability
- Establish and reinforce clear expectations, KPIs, and performance standards
- Partner with leadership to build and refine SOPs and training systems
- Promote a culture of ownership, continuous improvement, and professionalism
- Ensure exceptional customer service and operational efficiency
- Help define and support clear career progression paths for service and install teams
- Manage the price book and the profit of the department
- What Success Looks Like
- Technicians understand expectations and feel supported, trained, and accountable
- Service performance metrics are consistently met or improved
- Install operations run smoothly with fewer callbacks and clearer communication
- Team morale is strong, turnover is reduced, and leaders are developed internallyCompensation
- Salary: $70,000 – $100,000, paid bi-weekly
- Future performance bonus potential based on results and leadership impact
Benefits
- Health & Dental Insurance — 100% company-paid (employee only)
- Life Insurance Options
- HSA plans with company contribution
- Simple IRA with company match
- Optional Vision, Life, Short-Term Disability insurance
- Optional Legal Shield, Accident, and Cancer Insurance
- Paid Time Off
- 6 paid holidays paid birthday off (when it falls on a weekday)
- Company events that are genuinely fun — for you and your family
Who This Role Is For
This position is ideal for a leader who:
- Has strong managerial skills and experience developing people
- Believes great systems reduce stress and improve results
- Leads with accountability, not micromanagement
- Wants stability, respect, and long-term opportunity
If you’re ready to lead a team, improve systems, and build something meaningful — we’d love to talk!
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $70,000 - $100,000