Medical Assistant II - Psychiatric Services II - Psychiatric Services

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Job Summary:

The Psych Medical Assistant II (Psych MAII) provides administrative and clinical-support functions aligned to the operational needs of the psychiatric team, supporting both providers and supervisors across NOAH's psychiatric sites. Reporting directly to the Psychiatry Operations Manager, the Psych MAII is central to keeping provider panels current, ensuring visit readiness, and maintaining compliance with organizational and departmental wide training, employee health, and privileging/credentialing requirements. The role also provides cross-site coverage through a scheduled weekly clinic rotation. 

Duties/Responsibilities:

Panel & In-Basket Management 

• Supports psychiatric provider panels through panel maintenance and patient outreach. 

• Works assigned provider in-baskets, ensuring they are reviewed and updated daily. 

• Sends daily reminders to providers and staff to keep in-baskets and outstanding items current. 

Visit Readiness & Order Verification 

• Verifies that all orders required for MA visits are in place prior to the visit, including urine drug screens (UDS), vitals, and injections. 

• Confirms visit prerequisites are complete so providers and supervisors can rely on accurate, ready-to-go MA visits. 

• Flags missing or discrepant orders to the appropriate provider or supervisor for timely resolution. 

Training & Compliance 

• Tracks staff training, privileging/credentialing, and compliance requirements for the psychiatric team. 

• Notifies staff of items coming due and follows up to confirm completion. 

• Escalates incomplete or overdue items to the Psychiatry Operations Manager. 

• Maintains organized, current records of completion status for audit and reporting purposes. 

Respiratory Fit-Testing 

• Maintains certification to perform respirator/mask fit-testing for the psychiatric team in accordance with OSHA respiratory-protection requirements. 

• Coordinates and documents fit-testing to keep team members in compliance. 

Cross-Site Support 

• Rotates to a different clinic once weekly to support on-site staff and maintain consistent operations across sites. 

General 

• Performs other duties as assigned by the Psychiatry Operations Manager. 

• Bridges the gap between supervisors and frontline staff.

• Enhances team performance through hands-on training and ensures consistent, high-quality support across psychiatric clinics.

• Performs regular internal audits on departmental processes and procedures.

• Provides consultation on complex projects and is considered a top-level contributor regarding EHR systems or other related department systems, including systems training and processes.

• Works in a team model to improve the patient's experience, provide clear communication and access to care, and support processes that will improve patient satisfaction.

• Serves as the next escalation point for clarification and/or resolution for patients, employees, and providers.

• Serves as a back-up during the absence of clinic leadership

• Steps in as back up MA coverage as needed

• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.

• Performs other related duties as assigned.

Required Skills/Knowledge/Abilities: 

• Strong organizational skills and attention to detail, with the ability to track multiple recurring deadlines. 

• Effective written and verbal communication with providers, supervisors, and site staff. 

• Proficiency with the electronic health record (EHR) and in-basket workflows. 

• Understanding of psychiatric MA visit requirements, including UDS, vitals, and injection protocols. 

• Ability to work independently, exercise sound judgment, and maintain confidentiality. 

• Comfortable working across multiple sites and adapting to varied clinic environments. 

Education and Experience:

• High School Diploma or GED required

• Certified or Registered Medical Assistant OR completion of a Medical Assistant program that meets the BOMEX training guidelines OR completion of a United States Armed Forces medical services training program OR meet necessary guidelines as described in Arizona Board of Medical Examiners Administrative Code, Title 4, Chapter 16, Article 4, Section R4-16-401.

• Basic Life Support (BLS) certification required.

• 1 year of experience as an MA in a behavioral health setting, or 6 months of experience as an MA at NOAH.

• 1 years of supervisory and/or training experience preferred.

Other Requirements: 

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).

• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.