What are the responsibilities and job description for the Community Resource Specialist II position at NEIGHBORHOOD OUTREACH ACCESS TO HEALTH?
Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.
At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.
Job Summary:
The Community Resource Specialist II provides high quality customer service and serves as the main point of contact for the organization. This position maintains expertise in eligibility and enrollment rules and procedures, the range of qualified health plan options and insurance affordability programs, the needs of underserved and vulnerable populations, and privacy and security standards.
Duties/Responsibilities:
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Schedules and confirms appointments; verifies insurance and eligibility; provides application and enrollment assistance for affordable insurance options.
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Performs eligibility follow-up including Sliding Fee Scale documentation and other required household information.
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Coordinates and assists with Medicaid application to enroll patients in Medicaid or other appropriate public health programs.
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Manages referrals, work queues, patient lists, emails, and referrals in Electronic Health Record.
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Interacts with patients via telephone, email, or in person to provide support and information on NOAH services.
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Explains community resources and connects patients with appropriate resources.
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Ensures that appropriate actions are taken to resolve patient problems and concerns.
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Promotes and provides access to care.
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Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
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Performs other related duties as assigned.
Qualifications:
Required Skills/Knowledge/Abilities:
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Excellent communication skills including active listening.
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Service-oriented and able to resolve patient grievances.
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Proficient computer skills with the ability to learn new software.
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Knowledge of basic medical terminology and NOAH services.
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Knowledge of Medicaid (AHCCCS), Medicare, Nutrition Assistance (SNAP), and Temporary Assistance for Needy Families (TANF), and other public programs.
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Ability to speak English and Spanish preferred.
Education and Experience:
Required:
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High School Diploma or GED.
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2 years of healthcare-related customer service experience.
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2 years of experience working with web-based eligibility systems and affordability programs such as Medicaid or SNAP.
Other Requirements:
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New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
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Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.
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Successful completion of Health Insurance Market Place Training.
Salary : $19 - $25