What are the responsibilities and job description for the Food Market Intake Worker position at Neighborhood House?
Position Title: Food Market Intake Worker
Reports to: Food Markets Program Supervisor
Status: Full Time (40 hours per week), Non-exempt (Grade Level 5)
Salary: $17.16 hourly, plus a generous paid-time-off (PTO) and benefits package
Organization Overview
Neighborhood House believes that communities and neighborhoods thrive when families have the opportunity to build safe, stable, and rewarding lives. That is why, for 125 years, Neighborhood House has been working alongside families to ensure that they have access to food and housing for their basic needs and education opportunities to help them achieve their dreams and goals. Today, we serve more than 15,000 people through our integrated programs in six St. Paul neighborhoods.
Program Summary:
In St. Paul, Neighborhood House plays a critical role in supporting families facing food insecurity. Each month, more than 900 families access the food they need at Neighborhood House. In each of our two markets, we strive to provide nutritious and culturally connected food so that families can choose the food they are excited to cook and eat! In addition to our food markets, Neighborhood House offers year-round fresh produce distributions, help screening for SNAP eligibility and application assistance, and mini food markets in four St. Paul schools where we also have Family Centers. In each of our locations, we aim to create a space that lets families know they are welcome to shop with us. In addition to our dedicated staff, we have a committed group of volunteers and social work interns who increase our capacity to assist families accessing food.
Who You Are:
You care deeply about our community and the families who participate in programs at Neighborhood House, holding them in the center of all that you do. You like to find solutions to problems, you are resourceful and curious, and enjoy interacting with people. You are knowledgeable of and skilled in using equity as a process and understand the systemic social patterns that make it difficult for families to succeed. You are comfortable talking with people and have a knack for putting others at ease. You are a good and patient communicator, finding ways to connect with others even when you don’t speak the same language. You enjoy working both collaboratively on a team and independently toward a common goal. You are deeply committed to ensuring that everyone has the food they need to be healthy and secure and you want to be part of the work.
Position Summary: In this role, you will be a first point of contact for families who come to the food market. You will conduct participant interviews and assessments to learn about their needs, record data for our records, offer referrals to community resources if needed, and assist with shopping. In addition to direct service, this position works with the rest of the food support team to ensure efficient food shelf operations; this may be stocking shelves and helping with food donations. And above all else, creating a welcoming space for families who shop with us.
Accountabilities:
Direct Service
- Conduct intake assessments with participants using ClientTrack database and Bridge-to-Benefits screening tool to determine participant eligibility for public benefits
- Present participants with detailed information about food market offerings; offer referral assistance to additional Neighborhood House programs and external community resources to meet the family’s needs
Indirect Service
- Assist the Food Market Coordinator with food shelf operations at both the West Side location and the West 7th location, food donation pick-ups and deliveries
- Participate and support projects such as NAPS (Nutrition Assistance Program for Seniors), farmers market produce pick-up, and grocery store food rescue
- Collaborate with other staff on special projects such as school supply drives, food drives, and Basic Needs events
- Ensure safe food handling procedures, proper maintenance of equipment/appliances in order to comply with license requirements
- Assist with receiving, unloading, and stocking deliveries daily;
Data and Evaluation
- Accurately complete and maintain participant files, both electronic and paper, as required by Neighborhood House and funders.
- Maintain thorough and confidential records, adhering to data privacy laws and Neighborhood House ethical standards.
Other
- Participate in all food support team meetings, trainings, professional development, and Neighborhood House staff meetings
- Collaborate and assist with projects and needs as they arise
Qualifications:
- Experience providing social services in a non-profit or other related customer service field, is preferred.
- This is an entry level position; we are ready and prepared to provide training
- High school diploma or GED is required
- Strong commitment to serving families facing food insecurity and a sensitivity to the stress that may appear for families using the food support program
- Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, social, racial, and cultural backgrounds
- Proficient interpersonal, verbal, and written communication skills in English; bi-lingual or multi-lingual a plus
- Must be able to lift items up to 35 pounds
- Ability to occasionally work evenings and weekends as required
- Must have a driver’s license, a clean driving record, and ability to drive agency vehicles
- Neighborhood House is required to conduct background checks on all final candidates because of our work with youth and families. We understand that things may have happened in the past and we don’t want this to keep you from applying. The outcome of background checks does not automatically disqualify a candidate and we are open to a conversation to discuss the results.
Diversity:
Neighborhood House is committed to attracting and retaining employees with varying identities and backgrounds.
Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by law..
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