What are the responsibilities and job description for the Advancement Operations Manager position at Neighborhood House?
Position: Advancement Operations Manager
Salary: $55,000-$65,000 commensurate with experience
Schedule: Monday – Friday
Location: In person, St. Paul
Who We Are
For more than 125 years, Neighborhood House has partnered with families in St. Paul to ensure access to essential services, including food, housing, education, and opportunities. Today, we serve more than 30,000 individuals annually across six neighborhoods, striving for a community where everyone can thrive.
Position Summary
The Advancement Operations Manager plays a key role in ensuring the efficiency, accuracy, and integrity of fundraising operations at Neighborhood House. This position manages the systems and processes that support fundraising, donor stewardship, and reporting activities. The ideal candidate is a collaborative problem solver with strong technical skills, attention to detail, and the ability to connect data insights to fundraising strategy.
Essential Duties And Responsibilities
Database & Systems Management
Required Qualifications
This in-person role is based in St. Paul, MN.
BACKGROUND CHECK REQUIREMENT
Neighborhood House is required to conduct background checks on all final candidates because of our work with youth and families. We understand that past events may have occurred, and we don’t want this to deter you from applying. The outcome of background checks does not automatically disqualify a candidate, and we are open to a conversation to discuss the results.
NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER
Neighborhood House is committed to attracting and retaining employees with varying identities and backgrounds. The Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by law.
WE’D LIKE TO MEET YOU
Don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply for jobs unless they believe they meet every single qualification. Neighborhood House is committed to fostering a diverse, inclusive, and equitable workplace. If you're interested in this position but your experience doesn't align perfectly with all the qualifications in the job description, we encourage you to apply anyway. The right role for you might be just around the corner.
Salary: $55,000-$65,000 commensurate with experience
Schedule: Monday – Friday
Location: In person, St. Paul
Who We Are
For more than 125 years, Neighborhood House has partnered with families in St. Paul to ensure access to essential services, including food, housing, education, and opportunities. Today, we serve more than 30,000 individuals annually across six neighborhoods, striving for a community where everyone can thrive.
Position Summary
The Advancement Operations Manager plays a key role in ensuring the efficiency, accuracy, and integrity of fundraising operations at Neighborhood House. This position manages the systems and processes that support fundraising, donor stewardship, and reporting activities. The ideal candidate is a collaborative problem solver with strong technical skills, attention to detail, and the ability to connect data insights to fundraising strategy.
Essential Duties And Responsibilities
Database & Systems Management
- Oversee daily management of the donor CRM (Raiser’s Edge), ensuring data accuracy, security, and integrity.
- Develop and maintain standardized data entry, coding, and reporting procedures.
- Serve as the primary point of contact for database users, providing training and ongoing support to staff.
- Generate regular and ad hoc reports to track campaign progress, donor retention, moves management, and fundraising metrics.
- Collaborate with IT and vendor partners to troubleshoot and optimize system performance.
- Ensure timely and accurate processing of gifts, pledge reminders, and acknowledgment letters.
- Maintain stewardship tracking systems to ensure donors receive appropriate recognition and engagement.
- Coordinate with the communications staff to align donor recognition with the organization’s messaging.
- Support the creation of donor and appeal lists, annual reports, and campaign materials.
- Develop and maintain fundraising dashboards to monitor key performance indicators (KPIs), including donor acquisition, retention, and cost to raise a dollar (CRD).
- Provide data insights to support strategy development for annual giving, major gifts, planned giving, and campaigns.
- Conduct portfolio reviews, assist in assigning prospect management responsibilities, and track moves management metrics.
- Ensure compliance with fundraising regulations and ethical standards.
- Assist with budget planning, forecasting, and expense tracking for advancement operations.
- Reconcile fundraising revenue with finance to ensure accurate reporting.
- Maintain accurate records for audits and donor documentation.
- Supervise one staff member, providing coaching, clear expectations, and professional development support.
- Manage timelines and deliverables for projects related to data, systems, and reporting.
- Partner across teams (communications, programs, finance) to strengthen the advancement infrastructure and donor experience.
- Actively support and champion the mission and programs of Neighborhood House.
- Actively support Neighborhood House’s commitment to diversity, equity, inclusion, access, and radical hospitality. Conduct all activities with a high degree of cultural competency.
- Maintain effective, collaborative working relationships with colleagues, participants, donors, board members, volunteers, and community partners.
- Consistently uphold Neighborhood House policies, procedures, and confidentiality protocols.
- When representing Neighborhood House to internal and external audiences, articulate the organization’s desired image and position.
- Contribute to building a cohesive, respectful, responsive, and productive staff environment that demonstrates our values and mission.
- Actively participate in required meetings, trainings, and other events as requested.
Required Qualifications
- Bachelor’s degree or equivalent experience required
- 3–5 years of experience in fundraising operations, database management, or related field.
- Proficiency with Raiser’s Edge (or similar CRM) required with the ability to learn new software quickly; experience with other fundraising tools (e.g., GrantHub, GiveSmart, Mailchimp) a plus.
- Excellent organization, accuracy, and attention to detail.
- Ability to manage multiple projects, set priorities, and meet deadlines.
- Commitment to ethical fundraising practices and organizational values of equity and inclusion.
- Ability to work both independently and as part of a team.
- Ability to work hybrid (comfortable with Zoom, email, Teams, etc.)
- Nonprofit or advancement experience strongly preferred.
- Prior supervisory and management experience.
- Analytical, reporting, and Excel/data visualization skills.
- Demonstrated ability to work and communicate effectively with people of diverse economic, racial, and cultural backgrounds.
- Ability to speak one or more languages spoken by our participant families, especially Spanish, Karen, Hmong, and Somali.
This in-person role is based in St. Paul, MN.
BACKGROUND CHECK REQUIREMENT
Neighborhood House is required to conduct background checks on all final candidates because of our work with youth and families. We understand that past events may have occurred, and we don’t want this to deter you from applying. The outcome of background checks does not automatically disqualify a candidate, and we are open to a conversation to discuss the results.
NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER
Neighborhood House is committed to attracting and retaining employees with varying identities and backgrounds. The Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by law.
WE’D LIKE TO MEET YOU
Don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply for jobs unless they believe they meet every single qualification. Neighborhood House is committed to fostering a diverse, inclusive, and equitable workplace. If you're interested in this position but your experience doesn't align perfectly with all the qualifications in the job description, we encourage you to apply anyway. The right role for you might be just around the corner.
Salary : $55,000 - $65,000
