Clinical Pharmacy Manager

The Clinical Pharmacy Manager serves as a clinical and operational leader responsible for advancing medication management services, medication access programs, quality improvement initiatives, and population health strategies across the health center. This position provides direct supervision and oversight of pharmacy technicians supporting medication prior authorization workflows while ensuring efficient, patient-centered processes that improve medication access and treatment outcomes.

In addition to management responsibilities, the Clinical Pharmacist Manager provides direct patient care under approved Collaborative Practice Agreements (CPAs), managing patients with chronic disease states such as diabetes, hypertension, hyperlipidemia, asthma, COPD, and other conditions through comprehensive medication management, medication optimization, patient education, and follow-up care. The pharmacist collaborates closely with primary care providers and interdisciplinary care teams to improve clinical outcomes and close gaps in care.

The Clinical Pharmacist Manager serves as a key leader in Patient-Centered Medical Home (PCMH) initiatives, population health management, and organizational quality improvement efforts. This role supports value-based care objectives by leveraging data-driven interventions, leading pharmacy-related quality initiatives, improving performance on clinical quality measures, and developing strategies to enhance patient outcomes across the health center. The position partners with clinical, operational, and quality leadership to ensure pharmacy services align with organizational goals, regulatory requirements, and best practices in ambulatory care.

ESSENTIAL DUTIES & RESPONSIBILITIES

• The pharmacist is responsible for providing a full range of pharmaceutical service functions including, but not limited to:

Clinical

• Select appropriate drug therapy based upon the pharmaceutical principles of pharmacokinetics and pharmacodynamics
• Complete patient-specific monitoring for efficacy, adverse effects, and clinical outcomes
• Communicate relevant findings and/or recommendations to other health care providers verbally and in writing
• Provide medication and device counseling to patients and caregivers
• Complete medical history and medication reconciliations
• Clinical cases vary, but do have an emphasis on cardiometabolic, endocrine,  prenatal, respiratory and psychiatric care.
• Appropriately assist in deprescribing for medically complex patients with extensive polypharmacy
• Formulate necessary protocols for clinical and support staff
• Manage continuous glucose monitor initiative
• May support efforts in in-house pharmacy operations, as needed.

Education:

• Provide concise, applicable, comprehensive, and timely responses to requests for drug information
• Educate health care professionals, students, residents, patients, and the public regarding rational drug therapy
• Maintain high level of knowledge of pharmaceutics, pharmacokinetics, pharmacodynamics, and pharmacotherapeutics in the area of practice
• Provide regular updates on guidelines and pharmacotherapeutics in specific areas of relevance

Value-Based Care:

• Contribute to quality improvement efforts and develop new initiatives, policies, and procedures
• Complete quality metrics outcomes for population health
• Complete Chronic Care Management consults and work under collaborative practice agreements
• Perform Medicare Annual Wellness Visits and Transition of Care appointments which will include, but is not limited to, medication reconciliation, laboratory reviews, medication appropriateness, immunizations required, preventative health screenings required, and address any questions that the patient may have about their care
• Support efforts related to population health and Patient Centered Medical Home (PCMH) as assigned by PCMH and Quality Initiatives.

Administrative:

• Establish and implement programs that help ensure cost-effective drug therapy and successful patient outcomes
• Participate in select committee’s to contribute to the clinical operations of Neighborhood Health
• Actively participates in the 340B drug pricing program under direction of the Senior Director of Pharmacy

 Supervisory Responsibilities

• Ensures the pharmacy technicians or equivalent employee working on clinical pharmacy initiatives (medication prior authorization and population health initiatives) is staffed with qualified, competent employees:
• Interviews prospective employees and makes recommendations for hire.
• Provides all new hires with proper training and orientation to assigned department.
• Evaluates staff performance and recommends merit increases, promotions, and disciplinary actions.
• Ensures employee’s for clinical pharmacy services are functioning well as a team:
• Communicates departmental goals and sets “expectations of performance” for each team member.
• Identifies, analyzes, and facilitates resolution of any issues which are a barrier to the team achieving its goals.
• Plays a vital role in the success of NHC employee communication by keeping both staff and administration informed of any changes, ideas, concerns, etc.
• Analyzes the resources (staffing, equipment, technology, etc.) available to the department and when appropriate, recommends changes to improve efficiencies.
• Prepares staff time cards for payroll processing. Monitors staff attendance, tardiness, and overtime trends.
• Performs supervisory duties in accordance with the Managers Standards of Conduct and NHC Mission Statement.