Manager of Medical Clinic Staff Developement

The mission of Neighborhood Health Clinics is Providing access to quality health services where everyone is cared for with compassion and respect. 

 Vision: We will build healthier communities by:

•Making access to services easier for those in need

•Improving health conditions for those we care for

•Inspiring hope, healing, encouragement, and personal growth for those we touch.

Values: High-quality health care; cultural competency, diversity, and inclusion; respect and compassion; access for all; service with integrity and trust; investment in our people.

As Manager of Medical Clinic Staff Development, you will develop, coordinate, plan, oversee and deliver materials and direct supervision to medical, pediatric, pre-natal, behavioral health and chiropractic support staff, hereinafter referred to as medical support staff, necessary to effectively

• train new support staff;
• conduct ongoing training of current medical support staff;
• assess competencies of current and new medical support staff, administer additional training and education as necessary to ensure competencies and skills are maintained; and
• integrate regulatory requirements/better practices into training materials and sessions;

In addition you will oversee and administer the organization’s vaccination program, maintaining adherence to all relevant regulatory requirements. You will support and provide input into daily clinical support staff schedules across all sites. Your role will support department staff to assure communication, direction, and achievement of departmental goals and objectives.  You will provide professional nursing care for clinic medical patients following established standards, practices, and protocols.  Maintain patient confidentiality and ensure compliance with HIPAA policies and procedures.

REQUIRED SKILLS / ABILITIES

• Clinical- Demonstrates a working knowledge and skill in the nursing process (assessment, planning, implementation, and evaluation); maintains knowledge of, and acts in accordance with, current NH policies and procedures.  
• Industry Knowledge – Demonstrates extensive understanding of the structure, functioning and roles of an FQHC. 
• Organizational Development- Demonstrates the ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.  
• Problem solving- Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal Skills—Maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels.
• Oral Communication- Speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills. 
• Written Communication- Edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Plannning/Organizing- Prioritizes and plans work activities, uses time efficiently
• Quality Control- Understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties; demonstrates a working knowledge of how grant requirements and federal/state laws impact the day-to-day operations of NH’s financial department.
• Adaptability- Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability- Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and Security- Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
• Computer & Math- Proficient in Microsoft Word, Outlook, and Excel; proficient in basic math to make simple calculations; proficient in the use of practice management software to efficiently and accurately perform duties.        

REQUIRED QUALIFICATIONS:

Education / Training

Graduate of an accredited school of nursing required.   Bachelor’s degree preferred.  

Experience

Minimum of five (5) years of experience in the nursing field.  Supervisor/leadership experience preferred.

Experience in medical office management preferred.

Experience in electronic medical records required.   Experience with childhood immunizations a plus. 

Licensure/Certification

Indiana State Registered Nurse or Licensed Practical Nurse license required.  CPR certification, TB certification.