Health Information Manager

The health information manager leads a team of health information representatives and manages the process for patient health records.

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!

As a Health Information Manager, you’ll have a key role in creating a positive experience for Neighborhood patients by developing a team that processes medical records and health information accurately and efficiently while providing excellent customer service for patients.

About the Role:

In this role, you’ll manage a team of health information representatives, identifying, encouraging and developing their skills and talents so they can serve our patients. You pay attention to detail and you understand that department processes and accuracy are an important part of patient care. You will implement workflows within your department and streamline processes that support clinical teams and meet changing guidelines. You’ll collaborate with other departments and be involved with quality improvement efforts. Key responsibilities include:

• Overseeing the health information department ensuring records are accurate and compliant, and ensuring responsiveness to patient requests

• Supervising and developing the health information staff
• Implementing best practices in documentation, workflows and data integrity across the organization

• Managing compliant processing of patient and third party requests.

• Bachelor’s degree or equivalent professional experience
• 3 years of management experience
• 5 years or more of experience in health information preferred
• Excellent oral and written communication skills
• Read, write, and speak the English language. A second language of Spanish is preferred
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals