Chief Operating Officer (COO)

General Function
The Chief Operating Officer (COO) is responsible for driving operational excellence across the organization and overseeing daily operations. Working closely with the CEO, CFO, and executive team, the COO leads organizational growth, strengthens operational systems, and ensures high-quality, efficient day-to-day operations. This role provides strategic direction, improves operational and administrative processes, and fosters strong communication and collaboration to enhance overall organizational performance.

Position Overview

We are seeking an experienced, dynamic executive leader with strong strategic vision to guide key organizational functions, drive operational excellence, and ensure regulatory compliance. This role partners closely with the CEO, operates within the CEO’s established guidelines, and assumes delegated responsibilities in their absence. In addition, this leader will develop and align departmental strategies and plans to advance the organization’s mission. The position is essential to fostering organizational growth, enhancing performance, and strengthening our culture.

Key Responsibilities

• Work closely with the CEO on organizational priorities, strategic initiatives, and operational oversight; act on behalf of the CEO when designated and within the guidelines established by the CEO.
• Serve as the Corporate Compliance Officer and ensure adherence to HIPAA, HRSA, FTCA, PCMH, and TJC accreditation standards.
• Act as an independent auditor to ensure compliance with all regulatory and accreditation expectations and outcomes across all operations.
• Provide leadership and oversight for multiple departments, including IT and Quality.
• Oversee strategic IT planning to ensure systems meet organizational, funding, and regulatory requirements.
• Partner with executive leadership to ensure efficient clinic operations and improve patient access, productivity, and overall performance.
• Lead projects aimed at reducing inefficiencies and identifying opportunities for organizational growth.
• Oversee new program development and build strategic community partnerships, including defining scope, deliverables, and contracts.
• Collaborate with senior leadership to build high-performing, effective departments aligned with organizational strategy.
• Drive operational and financial outcomes by monitoring service lines, investments, and integration efforts in coordination with the CEO, CFO, and leadership team.
• Develop methodologies for measuring outcomes and oversee ongoing performance monitoring and evaluation.
• Provide timely and accurate operational reports to the CEO.
• Shape organizational strategy and lead the development and implementation of growth initiatives and process improvements.
• Work with the Executive Management Team (EMT) on budgeting, forecasting, and resource allocation.
• Partner with EMT to implement operational processes, reporting systems, and policies supporting growth, compliance, and efficiency.
• Promote a growth-oriented, positive, and encouraging work environment while keeping employees and management engaged and accountable to company policies, procedures, and guidelines.
• Drive a positive, high-performance workplace by inspiring and developing talent across the organization, fostering alignment with the company’s mission and long-term vision.

Qualifications

• Bachelor’s degree required in business or related field
• Master’s degree preferred.
• Minimum 5 years of executive level operational experience required in a multi-site healthcare system.
• FQHC experience highly preferred.
• IT strategy and management experience preferred.
• Experience in Quality programs or in the implementation and management of accreditation or regulatory programs
  
• Knowledgeable of managed care contracts and MCOs with negotiation ability
• Ability to manage multiple projects concurrently in a fast-paced changing environment
• Highly experienced in a strategic planning, budget development and contract execution
• Demonstrate a high level of problem-solving skills, with the ability to make critical decisions supported by substantial analysis and critical data-based decision making.
• Ability to provide a high level of personal direction, leadership, and coaching to management and staff with the ability to effectively manage conflict and inspire high standards of performance.
• Exceptional executive presence, business acumen and presentation skills
• Demonstrated healthcare leadership experience and business expertise, including working knowledge of Value-Based Care (VBC) models and operational requirements.
• Proven ability to manage projects and organizational initiatives from inception through completion

Join us in shaping the future of community health by ensuring efficient, compliant, and innovative organizational operations.

Who We Are
Neighborhood Health Association (NHA) is Northwest Ohio’s largest community health center system. Since 1969, we’ve grown to 13 clinics offering medical, dental, pediatric, women’s, senior, and homeless care—plus a full-service pharmacy and lab. We focus on prevention and helping people take charge of their health.

Our Mission
We provide high-quality care, educate and empower our patients, fight health care inequities, and support everyone in managing their health—no matter their ability to pay.

Join Our Team!
NHA is a drug-free workplace and an Equal Opportunity Employer.