Café Team Lead

Café Team Lead – Nourish Café
Neighborhood Health Association – Toledo, OH

Position Details:

• Job Type: Full-Time, Non-Exempt
• Schedule: Monday – Friday (no weekends or holidays), 40 hours per week
• Starting Pay: $19.50 per hour
• Location: Nourish Café at Nexus Health Care – Toledo, Ohio

Position Summary:
Neighborhood Health Association (NHA) is seeking a full-time Café Team Lead to oversee day-to-day operations of the Nourish Café, located inside Nexus Health Care. The Café Team Lead supports the Café Manager in ensuring smooth service delivery, maintaining cleanliness and safety standards, and supervising Café Attendants. This position also plays a key role in implementing NHA’s Job Readiness Program, which equips program participants with foundational employment skills, customer service experience, and hands-on training in a real-time café environment.

This position is ideal for a service-oriented leader with a passion for community workforce development and the food service industry.

Key Responsibilities:

• Lead daily café operations and serve in all café roles as needed to support smooth workflow.
• Maintain compliance with local health department regulations, and follow all food safety and sanitation protocols.
• Serve as acting manager in the absence of the Café Manager.
• Ensure a clean, stocked, and welcoming environment for all guests.
• Deliver excellent customer service and maintain courteous, professional communication with guests and staff.
• Maintain working knowledge of the full menu, including ingredient and product availability.
• Maintain and promote a safe and hazard-free working environment for all team members and café participants.
• Facilitate NHA’s Job Readiness Program by providing one-on-one coaching, classroom-style training, and practical café instruction.
• Utilize standardized training materials and provide input for program improvements.
• Monitor progress of Job Readiness Program participants and provide feedback, encouragement, and support as needed.
• Perform additional duties as assigned to support café operations and program success.

Position Requirements:

• High school diploma or GED required.
• Minimum of 1 year of experience in retail or food service required.
• ServSafe Manager Certification required (or willingness to obtain upon hire).
• Previous experience providing direct training or instruction in a professional or workforce development setting preferred.
• Excellent customer service and interpersonal communication skills.
• Ability to lead by example, work independently, and contribute as part of a team.
• Strong organizational and problem-solving skills with the ability to work in a fast-paced environment.
• Basic computer proficiency required.
• Must be able to lift up to 50 pounds occasionally.
• Must demonstrate initiative, sound judgment, and professionalism.
• Ability to work with individuals from diverse backgrounds with patience and respect.

Compensation & Benefits:

• Starting Pay: $19.50/hour
• Full-time weekday schedule with no nights, weekends, or holidays.
• Comprehensive benefits package, including:
  • Medical, Dental, Vision, and Life Insurance
  • 403(b) Retirement Plan with Employer Match
  • Generous Paid Time Off (PTO)
  • 11 Paid Holidays
  • Employee Assistance Program (EAP)
  
  

About NHA:
Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio. For over 50 years, NHA has been dedicated to delivering accessible, high-quality healthcare and support services to the underserved. With 12 locations across Lucas County, our services include adult medicine, pediatrics, dental care, behavioral health, pharmacy, lab services, women’s health, healthcare for the homeless, and senior services.

Through partnerships with ProMedica, Mercy Health, and the University of Toledo Medical Center, NHA continues to expand its reach and improve health outcomes across the region.

Join Our Mission:
If you’re passionate about food service, community engagement, and supporting individuals in gaining valuable job skills, we invite you to apply and become part of our mission-driven team.

Second Chance Employer:
Neighborhood Health Association is a second-chance employer; however, full transparency is required. Applicants must disclose any background history, including arrests, convictions, probation, incarceration, DUIs, or related matters—even if advised they may not appear on a background check. Failure to disclose may result in withdrawal of any job offer or termination of the hiring process.

NHA is a drug-free workplace and an Equal Opportunity Employer.

Apply Today!