What are the responsibilities and job description for the Dental Scheduling Coordinator position at Neighborhood Dental?
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Scheduling Coordinator/Patient Experience Expert-Gretna, NE
Neighborhood Dental in Gretna, NE is looking for you! As we grow, we are seeking an outgoing, friendly, motivated and customer-oriented professional with a great attitude in the Dental field. The right candidate must have exceptional customer service skills and a passion for helping patients. The person we are seeking MUST be a TEAM player who is self-motivated, hardworking, willing to learn, and can multi-task like a ninja!
Primary Responsibilities
1 year minimum Dental front office experience
Multi-line phone proficiency
Knowledge of Dental terminology
Dentrix Ascend software knowledge experience!
Applicant Qualification Considerations
Pay Rate: $21.00 - $24.00/hourly *depending on experience
Benefits
Scheduling Coordinator/Patient Experience Expert-Gretna, NE
Neighborhood Dental in Gretna, NE is looking for you! As we grow, we are seeking an outgoing, friendly, motivated and customer-oriented professional with a great attitude in the Dental field. The right candidate must have exceptional customer service skills and a passion for helping patients. The person we are seeking MUST be a TEAM player who is self-motivated, hardworking, willing to learn, and can multi-task like a ninja!
Primary Responsibilities
- Outstanding mind for multitasking and Scheduling multiple columns in a busy Dental clinic!
- Providing excellent customer service to all patients
- Bringing a positive and professional atmosphere for patients and team members
- Actively monitoring schedule to ensure providers meet daily goals
- Ensuring team is adhering to established protocols for patient follow-up
- Answering incoming calls to meet patient need
- Making outgoing calls, sending emails, and text messages regarding appointments
- Scheduling appointments for checkups and dental treatment
- Checking/responding to office voicemails, emails, and text messages
- Checking and responding to appointment requests via online scheduling platform and Social Media
- Updating and maintaining various reports for accurate data entry
- Practicing HIPAA and maintaining compliance
- Encouraging and training new team members, empowering them to succeed
- Working with other professionals in your department to continually improve and develop the role
- Attending regularly scheduled department meetings
- Confirming appointments
- Verifying pre-medications
- Checking patients in and out
- Collecting payment at the time of service and patient payment entering
- Updating patient records when checking in patients by ensuring phone, address, and insurance are current
- Scanning patients’ Identification, insurance card(s), and paperwork
- Assisting patients in scheduling with specialists, if needed
- Creating and submitting accurate dental claims
- Monitoring and maintaining patient common areas, ensuring they are clean and presentable
- Verifying patients’ dental insurance benefits and updating plan information
1 year minimum Dental front office experience
Multi-line phone proficiency
Knowledge of Dental terminology
Dentrix Ascend software knowledge experience!
Applicant Qualification Considerations
- How many years of customer service in a health related field experience do you have?
- How many years of dental experience do you have?
- What is the highest level of education you have completed?
- Are you willing to undergo a background check, in accordance with local law/regulations?
Pay Rate: $21.00 - $24.00/hourly *depending on experience
Benefits
- 401(k) with employer match
- FREE Dental coverage
- UMR Health Insurance
- PTO-Paid Time Off
- Paid Holidays OFF
- Vision insurance options
- Uniform reimbursement
- Aflac Options
- Monday to Thursday 8am-5pm at Neighborhood Dental in Gretna, NE; and Friday 8am-2pm
- Customer service: 2 years (Required)
Salary : $21 - $24