What are the responsibilities and job description for the IT Intern position at Neighborhood Association for Inter-Cultural Affairs?
Title: IT Intern
Department: Information Technology
Location: Bronx, NY (On-site )
Status: Part-time; hours based on availability
About NAICA
NAICA is a nonprofit organization committed to providing supportive housing, shelter services, and community programs for individuals and families throughout the Bronx. Our IT department is essential to ensuring that staff across all program sites have functioning technology, secure systems, and reliable tools to support the vulnerable populations we serve. IT interns gain hands-on experience in real-world technical support within a multi-site social service organization.
Internship Summary
The IT Intern will support NAICA’s technology operations, including device setup, troubleshooting, account support, and on-site technical assistance. This is an opportunity for students seeking practical experience in IT support and systems administration while learning the tech infrastructure behind nonprofit service delivery.
Key Responsibilities
- Provide first-level support for staff across NAICA shelters, housing programs, and administrative offices.
- Assist with imaging, configuring, and deploying desktops, laptops, mobile devices, and printers.
- Support account setup, password resets, and access permissions under supervision.
- Troubleshoot hardware, software, and network issues; escalate as needed.
- Maintain inventory of IT equipment across multiple NAICA locations.
- Help install software updates and ensure devices meet security and compliance requirements.
- Assist with onboarding/offboarding tech tasks, including email setup, ID creation, equipment retrieval, etc.
- Log, update, and close helpdesk tickets in NAICA’s ticketing system.
- Support IT projects such as device refreshes, Wi-Fi upgrades, cybersecurity initiatives, and documentation.
Qualifications
- Currently enrolled in a program related to IT, Computer Science, Information Systems, Cybersecurity, or similar.
- Basic knowledge of Windows systems; MacOS helpful but not required.
- Strong problem-solving and communication skills.
- Ability to work on-site at NAICA locations in the Bronx.
- Professional, reliable, and able to maintain confidentiality.
- Comfortable learning new systems and troubleshooting common technical issues.
Learning Outcomes
- Hands-on experience in IT support across a multi-site nonprofit.
- Skills in troubleshooting, device management, and ticketing systems.
- Understanding of secure technology practices in social service settings.
- Direct exposure to real-world IT workflows, user support, and system administration.