What are the responsibilities and job description for the Customer Service Representative position at Nehalem Telecommunications?
General Summary
The Customer Service Representative carries out marketing plans and strategies to increase the use and sale of equipment and services. They assist customers, sell and promote advertising for the telephone directory. CSR’s serve as the primary point of contact for new customers and assist customers with billing inquiries, new service requests, disconnects and special deposits.
Essential Duties and Responsibilities
- Receive and process payments for customers who call in to make payments.
- Assist walk-in customers inquiring about new service(s).
- Cross-sell and inform customers regarding Company’s various services.
- Service new applications and existing customers, with respect to Internet, DSL, Cellular/Wireless, cable TV, and phone.
- Respond in a timely accurate manner to customer correspondence.
- Disconnect and reconnect services for existing or former customers.
- Audit customer accounts, tariff codes, toll rates to substantiate the accuracy of amounts billed.
- Gather and process directory information for Company phone books.
- Handle billing inquiries received via mail or phone.
- Enter customer toll records from carriers, convert files, input monthly yellow pages billing, process pre-billing, print, verify and mail customer bills. Book customer deposits, create bank deposits and apply payments to customer’s accounts.
- Compile, maintain and verify the accuracy of subscriber billing records including posting monthly charges, credit, receipts and other miscellaneous customer billing activities, files and reports including, but not limited to, printing and verifying monthly billing reports.
- Update 911 records.
- Access telephone and internet software as directed to screen trouble tickets and assist technicians.
- General office duties including some typing and filing as instructed.
- Work as a team member, implementing good verbal and written skills.
- Utilize computer skills in Microsoft Excel, Word, Access, Outlook and other systems.
- General office duties including some typing and filing as instructed
Disclaimer: The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job.
Skills, Knowledge, Education And Experience
- High school diploma or GED certificate required.
- Excellent phone etiquette and interpersonal skills for interacting with clients and team members.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (especially Outlook) is a plus.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
- Flexible – open to change & new information and rapidly adapts to changing conditions or unexpected obstacles.
Disclaimer: The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job.
Working Conditions:
- Job Type: Full-time
- Work hours: Monday to Friday 8 a.m. to 5 p.m.
Physical Demands and Environmental Factors
- Ability to lift up to 25 pounds.
- Ability to sit for up to 8 hours per day.
- Twisting, lifting, walking, climb stairs and standing.
Benefits:
- Health Insurance Benefits - Medical, Dental and Vision
- $20,000 Life insurance policy provided by the Company
- 401k with a 3% employer match after 6 months
- Profit Sharing after 1 year of employment
- Generous Paid time off and sick time program
- 8 Company Paid Holidays
- Employee assistance program
- Professional development assistance
If you are a motivated individual looking to contribute your skills in a dynamic environment, we invite you to apply for this exciting opportunity as our new Customer Service Representative!
Nehalem Telecommunications is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $18