EHR Support Analyst

Company Overview

Nehalem Bay Health Center and Pharmacy is dedicated to providing high-quality, personalized healthcare services to residents and visitors of the Oregon coast. Situated near scenic outdoor attractions, the clinic serves a diverse patient population within federally-designated underserved areas, emphasizing comprehensive medical care and innovative health information management.

Job Overview

We are seeking a highly skilled and motivated EHR Support Analyst to provide day-to-day support, troubleshooting, training, and optimization of the organization's Electronic Health Record (EHR) system. This position serves as a key resource for clinical, administrative, and support staff by helping ensure the EHR functions effectively and supports safe, efficient, and compliant patient care.

The EHR Support Analyst works closely with providers, nursing, medical assistants, behavioral health, dental, front office, billing, referrals, quality, and leadership to identify workflow issues, resolve EHR problems, improve processes, and support accurate documentation and reporting.

This position will monitor EHR performance indicators, assist with system configuration and testing, develop and maintain workflows and training materials, and serve as a liaison between end users, EHR vendors, and organizational leadership.

Duties

• Provide first-level support for EHR-related questions, problems, and workflow issues.
• Troubleshoot EHR functionality, access, templates, forms, schedules, messages, and other system issues.
• Respond to staff support requests in a timely and professional manner.
• Identify recurring problems and recommend solutions to improve efficiency and user experience.
• Escalate complex technical issues to the appropriate IT department or EHR vendor.
• Maintain documentation of EHR issues, resolutions, and system changes.
• Assist with user account setup, access, permissions, and role-based security in coordination with appropriate leadership and IT personnel.
• Work with departments to evaluate and improve EHR workflows.
• Identify opportunities to reduce duplicate work, improve communication, and increase efficiency.
• Assist in developing standardized workflows for clinical and administrative processes.
• Participate in EHR optimization projects and system improvement initiatives.
• Review workflows to ensure they support organizational policies, regulatory requirements, and quality standards.
• Assist leadership with projects as needed.
• Run and monitor EHR reports and performance indicators.
• Assist departments and leadership with retrieving accurate EHR data for operational, quality, financial, and clinical needs.
• Monitor identified performance measures and assist departments in understanding their EHR data.
• Troubleshoot discrepancies in reports and work with appropriate departments to identify the source of data issues.
• Assist with maintaining reporting tools, dashboards, and recurring reports.
• Support quality improvement initiatives by providing accurate EHR data and information.
• Assist with tracking completion of required documentation, screenings, follow-up, and other organizational performance measures.in identifying opportunities to improve patient flow and staff productivity through effective EHR use.
• Provide new employee EHR orientation and training as appropriate.
• Develop and maintain EHR training materials, tip sheets, workflows, and reference guides.
• Provide individual or small-group training when staff need additional support.
• Educate staff regarding EHR updates, new functionality, and workflow changes.
• Identify training needs based on recurring support issues or changes in organizational processes.
• Assist with EHR competency assessments and ongoing education.\
• Participate in EHR upgrades, enhancements, and new module implementations.
• Test system changes before implementation to identify potential workflow or functionality issues.
• Work with department leaders and end users to validate that system changes meet operational needs.
• Assist with creating implementation plans and communication regarding EHR changes.
• Participate in go-live support and provide additional assistance to staff when significant system changes occur.
• Maintain confidentiality of patient and employee information in accordance with HIPAA and organizational policies.
• Follow appropriate access and security procedures when working within the EHR.
• Assist with identifying and reporting potential privacy, security, or inappropriate-access concerns.
• Support accurate and compliant documentation practices.
• Maintain appropriate separation of duties and access based on job responsibilities.
• Serve as a resource and liaison between EHR users, leadership, IT, and the EHR vendor.
• Communicate system issues and workflow concerns to appropriate leadership.
• Participate in departmental and organizational meetings as assigned.
• Work collaboratively with clinical and administrative leaders to resolve EHR-related concerns.
• Provide clear communication regarding system changes, outages, upgrades, and workflow updates.
• Maintain a professional, customer-service-oriented approach when assisting staff.
• Provide timely and effective support to EHR users.
• Demonstrate strong knowledge of the organization's EHR and related workflows.
• Maintain accurate documentation of support requests and system changes.
• Identify opportunities for workflow improvement and system optimization.
• Support accurate and timely reporting.
• Provide effective EHR training and education.
• Maintain confidentiality and follows HIPAA and organizational security requirements.
• Demonstrate strong communication, problem-solving, and customer service skills.
• Work independently while appropriately escalating issues that require additional technical or organizational support.
• Perform other duties as assigned by the Chief Operations Officer or leadership.

Requirements

• High school diploma or equivalent.
• Experience working with an Electronic Health Record system.
• Experience providing technical, application, or EHR support.
• Strong computer and problem-solving skills.
• Ability to learn and understand healthcare workflows and EHR functionality.
• Strong attention to detail and organizational skills.
• Ability to communicate effectively with clinical, administrative, and technical staff.
• Ability to maintain confidentiality and comply with HIPAA requirements.

Preferred

· Associate or bachelor's degree in healthcare information technology, health information management, business, information systems, or a related field.

· Experience with an FQHC, community health center, medical clinic, dental clinic, or other healthcare organization.

· Experience with the organization's EHR platform.

· Experience creating or managing EHR reports.

· Experience with quality reporting or healthcare performance measures.

· Experience providing staff training.

· Experience with EHR implementation, optimization, upgrades, or system testing.

· Familiarity with HIPAA, HRSA, UDS, and other regulatory or reporting requirements.

Join our team as an EHR Support Analyst to help advance healthcare delivery through innovative health information solutions that improve patient outcomes and operational efficiency!

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• License reimbursement
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,553 - $89,708