What are the responsibilities and job description for the Inside Sales Representative - NEFCO Construction Supply position at NEFCO Construction Supply LLC?
Build a Career with One of the Fastest-Growing Companies in Construction Supply Distribution
About NEFCO
NEFCO is a leading, family-operated construction supply distributor serving professional contractors across the United States. Since 1981, we have built our reputation on deep customer relationships, large local inventories, and fast, dependable jobsite delivery. With 70 locations nationwide, continued branch openings, and significant investment in our people and operations, NEFCO is growing faster than ever and creating outstanding opportunities for motivated people who want to grow with us. In 2025, NEFCO was officially certified as a Great Place to Work®, a recognition driven entirely by our employees. We are proud of what we have built and even more excited about where we are going.
Position Summary
The Inside Sales Representative plays a critical role in delivering an exceptional customer experience while supporting regional sales growth and operational success. This position is responsible for managing quotes, processing orders, supporting contractor customers, and partnering closely with outside sales, purchasing, and operations teams. Successful candidates are highly organized, customer-focused, and motivated by achieving results in a team-oriented environment.
What You’ll Do
Serve as a primary point of contact for NEFCO outside sales and customers regarding pricing, product availability, order status, and project support.
- Process quotes and sales orders accurately and efficiently through NEFCO’s ERP system.
- Build strong customer relationships through responsive communication and exceptional service.
- Drive additional sales opportunities through upselling, cross-selling, and proactive customer engagement.
- Support company sales initiatives while helping achieve revenue and gross profit goals.
- Coordinate with purchasing to source non-stock materials and meet customer timelines.
- Communicate effectively with customers, vendors, logistics, outside sales representatives, and branch leadership to ensure smooth order execution.
- Maintain strong product knowledge across NEFCO’s construction supply offerings and vendor programs.
- Participate in training opportunities, sales meetings, and ongoing professional development.
- Help contribute to a positive, high-energy, team-first culture
What Success Looks Like
In your first 90 days you will complete NEFCO's onboarding program, develop proficiency in Eclipse, and begin building confidence from NEFCO’s customer base and outside sales. Top performers in this role have gone on to become Senior Inside Sales Representatives, Strategic Accounts Inside Sales, Inside Sales Supervisors, Regional Managers, and Outside Sales Representatives. At NEFCO, internal promotion is the norm, not the exception.
Why Join NEFCO?
- Compensation: Competitive base salary plus performance-based incentives; total compensation commensurate with experience
- Benefits: Medical, dental, and vision insurance; 401(k) with company match; paid time off and holidays
- Growth: Rapidly expanding company with a clear path to advancement, we promote from within
- Culture: Great Place to Work® certified; team-oriented, collaborative, and high-energy
- Stability: 40 years in business serving a recession-resilient industry
- Development: Ongoing training through vendor programs and internal coaching
- Impact: Be part of a team that contractors across the country count on every single day
Qualifications
- 1–3 years of inside sales, customer service, or distribution industry experience preferred
- Construction supply, industrial distribution, electrical, plumbing, HVAC, fastener, or related industry experience is a plus
- Strong communication and relationship-building skills
- Ability to multitask and perform effectively in a fast-paced, high-volume environment
- Detail-oriented with a strong sense of urgency and accountability
- Proficiency with Microsoft Office Suite and ERP systems; Eclipse experience preferred
- Team-oriented mindset with strong problem-solving abilities
- Associate’s or Bachelor’s degree preferred; equivalent experience considered
Essential Functions
- Frequent keyboarding and computer use
- Ability to communicate verbally in person and via telephone
- Ability to read and process written and electronic documents
- Ability to remain stationary for extended periods while working at a workstation