Service Advisor

Job Summary

We are seeking a dynamic and customer-focused Service Advisor to join our automotive team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide clients through their service needs, provide accurate estimates, and ensure a smooth, positive experience. You will coordinate between customers and our skilled technicians to deliver exceptional service, promote additional repairs through upselling, and maintain high levels of customer satisfaction. This position offers an exciting opportunity to combine your automotive expertise with outstanding client communication skills in a fast-paced environment.

Responsibilities

• Greet customers warmly and listen carefully to understand their vehicle concerns and service needs.
• Conduct thorough vehicle inspections and communicate findings clearly to customers, recommending appropriate repairs or maintenance.
• Prepare accurate service estimates using estimating software, including details on parts, labor, and additional recommendations such as oil changes, brake repairs, suspension work, or tire services.
• Upsell additional services by explaining benefits and value to enhance vehicle performance and safety.
• Coordinate with technicians to prioritize repairs, track progress, and ensure timely completion of services.
• Handle customer inquiries professionally via phone or in person, providing updates on vehicle status and explaining repair procedures.
• Manage cash handling responsibilities accurately while processing payments for services rendered.
• Maintain detailed records of service orders, repair histories, and client communications for future reference.
• Stay informed about automotive diagnostics techniques, collision repair procedures, and the latest estimating software updates to provide expert advice.
• Foster long-term customer relationships through excellent client communication, ensuring repeat business and positive reviews.

Experience

• Previous experience as a Service Advisor or in auto service management within a dealership or independent shop environment is highly preferred.
• Strong mechanical knowledge of automotive systems including transmissions, air brakes, shocks & struts, suspension components, and automotive diagnostics tools.
• Hands-on experience with auto estimating software and computer-aided vehicle damage estimating systems is advantageous.
• Proven ability in upselling services while maintaining integrity and customer trust.
• Excellent customer service skills with a professional demeanor; ability to communicate technical information clearly to clients.
• Familiarity with automotive repair processes.
• Ability to handle cash transactions accurately while managing multiple customer interactions efficiently.

We are willing to train the right candidate. This is a Part-time or Full- time postions so pay does very. We will discuss more if you are the right fit for our team.

Join our team today if you’re passionate about cars and delivering outstanding service! Bring your automotive knowledge combined with your enthusiasm for helping customers get back on the road safely and confidently—every day is an opportunity to make a difference!

Pay: $700.00 - $850.00 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $700 - $850