What are the responsibilities and job description for the Incident Manager position at NeerInfo Solutions?
Job Title: Incident Manager
Location: Plano, TX (Onsite)
Job type: Full-time
Job Description
Required Skill and Experience
⦁ Experience in managing Major / High‑severity production incidents (P1/P2)
⦁ Act as the Incident Commander, driving triage, coordination, and resolution
⦁ Ensure accurate incident updates, ETAs, and stakeholder communication
⦁ Track incident trends, root cause patterns, and recurring issues
⦁ Maintain incident KPIs, MTTR, SLA adherence, and quality metrics
Preferred Skill and Experience
⦁ Experience in applying incident handling methodologies
Best regards,
Simran Sharma| Talent Acquisition Specialist
📱 Mobile/ Office: 1 (919) 521-5511
✉️ Email: simran.s@neerinfo.com