What are the responsibilities and job description for the Quality Assurance Specialist position at Need2Say?
Company Description Need2Say is a frontline communication, safety, and training platform built specifically for construction teams. The platform enables multilingual crews to communicate clearly through chat, voice, and announcements, helping reduce misunderstandings on job sites. Employers use Need2Say to deliver timely safety information, send critical alerts, and support regulatory compliance. By streamlining communication and training, Need2Say aims to improve safety outcomes, operational efficiency, and team collaboration in construction environments.
Role Description The Quality Assurance Specialist is a part time or full-time, on-site role based in Birmingham, AL. This position is responsible for monitoring and testing platform features to ensure reliability, usability, and adherence to quality standards. Day-to-day tasks include developing and executing test plans, documenting and tracking defects, collaborating with engineering and product teams to resolve issues, and participating in quality reviews. The specialist will also contribute to improving QA processes, supporting release readiness, and helping maintain compliance with internal and external quality requirements relevant to safety and communication tools. Platform includes desktop, and both native and web Apps.
Qualifications
- Strong foundation in Quality Assurance and Quality Control, with practical experience applying these principles to software or technology products.
- Experience in Quality Management, including developing or maintaining QA processes, standards, and documentation.
- Familiarity with Good Manufacturing Practice (GMP) or similar regulatory and compliance frameworks, especially as they relate to safety or training solutions.
- Skills in Quality Auditing, including conducting internal audits, reporting findings, and supporting corrective and preventive actions.
- Attention to detail, analytical thinking, and the ability to identify patterns and root causes in defects and performance issues.
- Comfort working closely with cross-functional teams (engineering, product, operations) and communicating clearly about quality requirements and findings.
- Experience with test management tools, issue tracking systems, and structured testing methodologies (manual and/or automated).
- Bachelor’s degree in a relevant field (e.g., Quality Management, Engineering, Computer Science) or equivalent practical experience.
- Experience in construction technology, safety platforms, or industrial environments is a plus.