What are the responsibilities and job description for the Customer Service Representative position at Nectar?
Role Overview
As a Customer Service Representative, you will be the first point of contact for customers. You will handle inquiries, resolve issues, and provide product or service information with professionalism and empathy. This role requires excellent communication skills, attention to detail, and a passion for creating positive customer experiences.
Responsibilities- Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Troubleshoot product or service issues and provide effective solutions.
- Escalate complex issues to the appropriate internal teams.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with U.S.-based colleagues to ensure seamless service delivery.
- Stay up to date on company products, policies, and procedures.
- Contribute to improving processes and the overall customer experience.
- Based in South Africa with reliable internet access and a quiet home-office environment.
- 1–3 years of customer service experience (call center, helpdesk, or similar preferred).
- Excellent written and spoken English; ability to communicate with a U.S. audience clearly and professionally.
- Strong problem-solving skills and attention to detail.
- Comfortable working independently and across time zones.
- Proficiency with CRM systems, ticketing platforms, or similar tools is a plus.
- Alignment with U.S. business hours (e.g., Eastern or Central Time Zone). Flexibility may be required for shifts, including evenings.