What are the responsibilities and job description for the Service Center Representative position at Neches Federal Credit Union?
Our Service Center Representative deliver exceptional service while assisting members with their financial needs. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent, excellent communication skills, math aptitude, and keyboarding skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.
ADDITIONAL REQUIRED QUALIFICATIONS:
- 1 year related financial or customer services experience or degree in related field
- Professional phone etiquette
- The ability to work independently while displaying initiative and decision-making
- Capability to work within deadline timeframes
- Strong attention to detail, multi-tasking and organization skills
- Display a high level of professionalism
- Dependable; punctual and regular attendance
- Ability to work well in a team environment and support the credit union’s mission and values
JOB SUMMARY:
- Debit Cards: reissue/ questions/ disputes
- Update account cards
- Home banking – set up / reset passwords
- Process address change
- IRA’s – Assist / withdrawals
- Assist members with account questions / transfers / balancing
- Assist members with fraud transactions
- Process outgoing wire transfers
- Assist with business accounts/ club accounts/ trust accounts/ temp accounts
- Place check orders
- Sell Cashier checks
- Process Mastercard and Visa cash advances
- Provides exceptional member service when answering inquiries and resolving members concerns
Classification: Non-Exempt
Location: Administration (Port Neches)
Hours: Scheduled for 40-hours per week between the hours of:
Monday through Thursday 8:15AM to 5:15PM
Fridays 8:15AM to 5:15PM or 9:15AM to 6:15PM
Rotating Saturdays 6:45AM to 10:15AM