What are the responsibilities and job description for the Service Center Loan Processor position at Neches Federal Credit Union?
Our Service Center Loan Processor delivers exceptional service while assisting members with their lending needs. We are looking for a candidate that possesses the following skills; a high school diploma or equivalent and math aptitude skills. Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work certified company. With $1 billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.
ADDITIONAL REQUIRED QUALIFICATIONS:
- At least 1 year of Credit Union experience, customer service experience or Degree in related field
- Ability to multi-task, handle high volume of loan requests, and to work within deadline timeframes
- The ability to work independently while displaying initiative and decision-making
- Knowledge of all consumer lending products, policies and procedures
- Professional communication skills across various platforms
- Strong interpersonal, verbal and written communication skills
- Exhibits attention to detail and organization skills
- Ability to interface with members in a positive manner with empathy, courtesy and tact
- Maintains a high level of professionalism
- Dependable; punctual and regular attendance
- Ability to work well in a team environment and support the credit union’s mission and values
JOB SUMMARY:
- Provides exceptional member service when answering inquiries and assisting members with their needs across various means of communication
- Conduct loan interviews
- Processes and finalizes loan request
- Collects and verifies all required documentation for loan processing, including title and lien information
- Delivers prompt, professional, and personalized service to prospective and current members.
Classification: Non-exempt
Location: Nall Service Center (Port Neches)
Hours: Scheduled for 40-hours per week between the hours of: Monday through Friday 8:15AM to 5:15PM