What are the responsibilities and job description for the Sr Patient Access Associate - Casual position at nebraskamed?
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Sr Patient Access Associate - Casual Before You Apply To be considered for this role, please review the following requirements carefully: • Review the schedule and training details to ensure they align with your availability. • Submit a resume that includes your complete work history and all customer service experience. This is a casual/PRN position with flexible scheduling based on department needs. Open weekday shifts may be offered to casual team members to assist with coverage for call-ins, PTO, and other staffing needs. We anticipate regular opportunities for additional shifts throughout the week. Scheduled coverage may also include recurring shifts on Mondays and Fridays, typically from 9:00 AM - 1:00 PM. Team members may work at either Nebraska Medical Center Main Campus or Bellevue Medical Center depending on operational needs. Training Schedule: • Full-time for the first 3 consecutive weeks: Monday-Friday, 7:00 AM - 3:30 PM • Training is required and must be completed upon starting work. Please only apply if you are able to fully commit to the initial training. • If you have completed Revenue Cycle training for your current position, you may not need to complete it again if hired for this role. Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE Position Highlights: • Work in high-volume, fast-paced, time-sensitive environments • Interact with patients face-to-face and at bedside • Accurately handle sensitive financial and insurance information in real time • Maintain professionalism in stressful or emotionally charged situations • Float and cross-train across departments as needed Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine! Duties: Sr Patient Access Associate - Casual Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required. Required Qualifications: Sr Patient Access Associate - Casual Minimum of two years customer service experience required. High school education or equivalent required. Ability to work in a proactive self-directed manner required. Multi-tasking and problem solving abilities required. Strong written and verbal communication skills required. Strong communication and organizational skills with aptitude for detail-oriented work required. Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required. Ability to type 35 wpm with 95% accuracy rating required. Basic Life Support (BLS) certification within six months of hire or transfer date required (cost will be funded by department), must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023, or later). Preferred Qualifications: Sr Patient Access Associate - Casual Experience in healthcare, collections, registration, or revenue cycle preferred. Associate's degree in business, healthcare or related field preferred. Experience in healthcare revenue cycle functions including insurance or registration preferred. Experience with Microsoft Office products, specifically Word and Excel preferred. Depending on the position available, fluency in Spanish preferred. Recruiter Contact Sarah Placzek splaczek@nebraskamed.com Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status. Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for. Use this tool to search for jobs with Nebraska Medicine. Opportunities include full-time, part-time and casual positions in patient care, nursing, nursing support, allied health, diagnostics, administration, customer service, facilities, IT and more. If you are seeking Physician Opportunities, please visit NebraskaMed.com/Careers/Physician-opportunities For opportunities in Food and Environmental Services, please visit NebraskaMed.com/Careers/Food-environmental-services The option to create an automated alert of new job postings is available to candidates. You must create/sign in to our external career site by clicking “Sign In” in the top right corner of the page. If you have not created a sign in yet, please follow the directions on the page. A confirmation email will be sent that you must confirm before any job alerts will be sent. Job alerts are sent daily when a new job requisition is posted that meets your job alert criteria. Subscribe to our Talent Community e-newsletter to stay connected with our team and get updates about career opportunities with Nebraska Medicine.