What are the responsibilities and job description for the Scheduling Associate - Rheumatology position at nebraskamed?
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Scheduling Associate - Rheumatology Nebraska Medicine is seeking a Scheduling Associate for our Westroads Clinic. This role supports a busy specialty clinic focused on rheumatology and musculoskeletal care, with access to on-site lab, imaging, and infusion services. The Scheduling Associate is responsible for coordinating new patient referrals and ensuring patients are appropriately scheduled with complete and accurate clinical information. This includes reviewing incoming referrals, prioritizing urgent requests, determining appropriateness for Rheumatology, and redirecting to referring providers when needed. A key part of this role is obtaining and verifying supporting documentation such as medical records, labs, and imaging to ensure referrals are complete prior to scheduling. This position requires strong attention to detail, critical thinking, and the ability to problem-solve through incomplete or complex referrals in a fast-paced environment. The role may also provide occasional support to front desk operations, including coverage during absences or high-volume periods. Location: Westroads Clinic | Nebraska Medicine Omaha, NE This position is primarily based at the Westroads Clinic, with occasional rotation to Village Pointe Health Center and Durham Outpatient Center as needed. Schedule: Full-Time (40 hr/wk), Benefits Eligible Monday - Friday, between 7:30 am and 5:00 pm Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Be part of something extraordinary at Nebraska Medicine! Duties: Complete complex scheduling of multiple appointments for one patient's appointment and/or services on campus, clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Assists patients, staff and physicians, following established scheduling standards and procedures. Scheduling of services may involve coordination of the patient's clinic appointment, procedural and/or diagnostic services to support the health care providers in providing patient care services and unit operational activities, with upholding the expectations of extraordinary care, mission statement and patient satisfaction. Facilitate internal and external referrals, ensuring patient attended appointment and referring provider has received consult notes as appropriate. Required Qualifications: • High school education or equivalent required. • Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required. • Demonstrated analytical, prioritizing and organizational skills required. • Ability to work in a proactive self-directed manner required. • Ability to function in a manner that promotes efficiency and confidence required. • Demonstrated flexibility and dedication to team environment required. • Effective communication skills required. • Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required. Preferred Qualifications: • Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred. • Clinical background in assigned area preferred. • College coursework in business preferred. • Medical Assistant or Nursing Assistant preferred. • Knowledge of medical terminology preferred. • Experience with Microsoft Word and Excel preferred. • Experience with electronic health records, Epic preferred. Recruiter Contact Sarah Placzek splaczek@nebraskamed.com Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status. Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for. Use this tool to search for jobs with Nebraska Medicine. Opportunities include full-time, part-time and casual positions in patient care, nursing, nursing support, allied health, diagnostics, administration, customer service, facilities, IT and more. If you are seeking Physician Opportunities, please visit NebraskaMed.com/Careers/Physician-opportunities For opportunities in Food and Environmental Services, please visit NebraskaMed.com/Careers/Food-environmental-services The option to create an automated alert of new job postings is available to candidates. You must create/sign in to our external career site by clicking “Sign In” in the top right corner of the page. If you have not created a sign in yet, please follow the directions on the page. A confirmation email will be sent that you must confirm before any job alerts will be sent. Job alerts are sent daily when a new job requisition is posted that meets your job alert criteria.