What are the responsibilities and job description for the Patient Access Coordinator position at Nebraska Spine and Pain Center?
The Role:
You're the first voice our patients hear and the person who keeps a physician's, advanced practice providers, and physical therapist day running on time. Every call you answer, every appointment you schedule, and every insurance detail you verify sets the tone for a patient's entire experience with us. If you like solving problems on the fly and want a job where your organization skills actually matter to people's health care, this is it.
What you'll do:
What we're looking for:
Someone who stays calm on a busy phone line, pays attention to detail, and treats every patient interaction like it matters, because it does. Prior medical office or scheduling experience helps, but a strong work ethic and a real interest in patient care go a long way too.
Apply today and join a team that sees you.
Requirements
Position Requirements:
You're the first voice our patients hear and the person who keeps a physician's, advanced practice providers, and physical therapist day running on time. Every call you answer, every appointment you schedule, and every insurance detail you verify sets the tone for a patient's entire experience with us. If you like solving problems on the fly and want a job where your organization skills actually matter to people's health care, this is it.
What you'll do:
- Answer incoming calls and give patients a genuinely helpful first impression
- Register new patients and keep demographic information current for established ones
- Schedule, reschedule, and cancel appointments, and keep physician schedules accurate so every patient gets seen
- Verify insurance eligibility before appointments happen, not after
- Manage incoming and outgoing referrals, including logging and correspondence
- Work with patients, physicians, and staff at outside facilities to keep information moving accurately and on time
- Prep documentation for upcoming visits and request outside records and images ahead of time
- Maintain HIPAA-compliant patient confidentiality in every interaction
- Work a daily task list and keep on top of it
- Help grow patient portal participation
- Support Telehealth patients with scheduling and setup
- Scan medical records for new patients ahead of their visits
- Send new patient paperwork through Health Asyst and walk patients through any technical hiccups
What we're looking for:
Someone who stays calm on a busy phone line, pays attention to detail, and treats every patient interaction like it matters, because it does. Prior medical office or scheduling experience helps, but a strong work ethic and a real interest in patient care go a long way too.
Apply today and join a team that sees you.
Requirements
Position Requirements:
- Reliable attendance and punctuality
- Strong organizational skills and follow-through
- Ability to read, write, and communicate clearly with patients, providers, and staff
- Comfortable juggling multiple tasks and priorities in a fast paced clinic environment
- Ability to sit for extended periods