What are the responsibilities and job description for the Product Support Sales Representative position at Nebraska Machinery Company?
Shift your career into high gear with NMC. As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years. NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.
The Product Support Sales Representative is responsible for driving revenue growth by effectively promoting and selling parts and services offered by NMC. The representative will cultivate new customer relationships and strengthen existing ones to expand the customer base and increase sales volume. Success in this position requires a strategic approach to identifying opportunities, delivering value, and building long-term partnerships that contribute to profitable growth.
If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@nmc-corp.com or 402-891-7555.
PRIMARY JOB DUTIES*:
• Maintain direct sales responsibility for assigned accounts by conducting sales calls, building relationships, and providing tailored solutions to meet customer needs.
• Prospect new customers through lead generation and cold calling to grow sales of parts, services, and equipment.
• Negotiate and close equipment sales, rentals, and service agreements to align with customer requirements and NMC’s profit goals.
• Prepare and present quotes by identifying parts, collaborating with internal departments, and sourcing externally when needed.
• Educate customers with detailed information including ROI reports, cost comparisons, financing options, equipment specs, and warranties.
• Inspect customer equipment to identify service and repair needs.
• Log all customer interactions and sales activities in NMC’s CRM system to support relationship management and strategic planning.
• Stay current on product technologies, service capabilities, and marketing programs; attend trade shows and industry events.
• Provide post-sale support by addressing technical questions, coordinating service, and communicating updates on new equipment models.
• Monitor unpaid invoices, facilitate collections, and resolve customer disputes professionally and promptly.
• Collaborate across departments to resolve issues and communicate solutions effectively to customers.
• Demonstrate and train customers on equipment operation as needed.
• Submit monthly expense and mileage reports.
• Deliver parts as scheduled when directed, ensuring secure transport and proper handling.
At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.
BENEFITS:
- Medical (and FSA/HSA plans), Dental, Vision Insurances
- Paid Vacation and Holidays
- Company-paid Basic Life Insurance
- Supplemental Term Life Insurance
- 401(k) with Profit Sharing
- Tuition Reimbursement and In-house Training Dept.
- Paid Military Leave
- Short and Long-Term Disability
- Safety Glasses and Boot Program
NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
* The job duties listed in this job posting do not constitute a complete and exclusive list. NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.