What are the responsibilities and job description for the Data Center Support Enginer position at Nebius?
The role
Nebius is seeking a Data Center Support Engineer to serve as a senior technical escalation point within our data center operations. This role sits above entry-level and mid-level technicians and is designed for an engineer who thrives in bare-metal environments, has strong troubleshooting instincts, and can operate as a true “jack-of-all-trades” across hardware, networking, and systems.
Location: Vineland, NJ
Your responsibilities will include:
- Serve as the primary escalation point for complex data center IT and hardware issues.
- Perform advanced troubleshooting across bare-metal hardware, break/fix, and networking issues.
- Mentor, train, and support entry-level and junior technicians (5–10 person influence).
- Develop, improve, and maintain SOPs, documentation, and training materials.
- Partner with stakeholders to improve processes and operational consistency across the data center.
We expect you to have:
- Strong experience with data center break/fix, hardware repairs, and bare-metal troubleshooting.
- Working knowledge of basic networking and link-level troubleshooting.
- Comfortable operating in the command line, with basic Linux experience.
- Solid understanding of how data centers function end-to-end.
- Experience creating SOPs, documentation, and training programs.
- Demonstrated leadership experience mentoring or guiding 5–10 technicians.
- Background in data centers, IT, computer science, or facilities-adjacent roles.
Preferred Exp:
- Experience using data or dashboards to understand operational health or trends.
- Exposure to basic analytics, reporting, or visualizations related to data center operations.
- Background as a data center technician transitioning toward more analytical or systems-focused work.