What are the responsibilities and job description for the Customer Success Manager (Deployment) position at Neara?
Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy transition. Our 3D digital network model enables utilities to simulate various scenarios and make informed decisions to protect their assets and communities.
We are excited to hire our next Customer Success Manager (Deployment) here at Neara. As our Customer Success Manager (Deployment), you will work closely with sales, customer success, product and engineering to ensure customers are given an exceptional onboarding experience and that our projects are delivered on time, schedule and budget.
Our training is fast-paced, designed to bring you up to speed on our software along with our related processes, you will be joining our global customer success team to work directly with our Australian customers. This position will require a large amount of learning on behalf of the candidate to be proficient with the industry, our products and the value it offers. We are looking for individuals who can quickly learn the domain knowledge and become subject matter experts in our product, as such a background in GIS and Geospatial Engineering is preferred.
Some of the things you will contribute to:
- Meeting with clients at the completion of the sales cycle to turn opportunities into implementation projects
- Defining the implementation stages and deliverables
- Managing/performing the activities and deliverables required to complete the engagement
- Performing configuration or customization required by the project scope
- Testing and providing final QA/QC of project deliverables before a client is ready to go live
- Ensuring all aspects of Neara’s system are deployed to client’s satisfaction and specifications
- Working with new and existing clients to provide in-depth training in the set up and use of the applications
- Providing client support and technical issue resolution via email, phone, or on-site
- Identifying and correcting and/or advise on operational issues in Neara’s systems
- Reporting on project status to both local and international leadership as well as clients
- Maintaining open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.
Some attributes we highly regard:
- Experience in a technical role involving product implementation and customer success
- Knowledge of and experience in managing complex software implementation projects
- Electric utility industry or GIS/CAD experience
- Programming experience is highly regarded but not required
- Experience with LIDAR is highly advantageous
- Ability to communicate and collaborate with the broader Neara team
- Self-motivated, solutions-driven, detail-oriented, and organized
- Experience troubleshooting and resolving hardware and software issues
- Proficient in cloud-based applications
- Transmission Design Software Experience highly advantageous
Some of the benefits we have on offer:
- Have a voice in a cooperative, team driven environment
- Significant opportunity for career development and acceleration
- Competitive salary and ESOP.
- Flexible working arrangements with a fantastic, well-stocked office in Redfern.