What are the responsibilities and job description for the Warehouse Manager position at Near Zero?
Warehouse Manager
Location: Mesa, AZ
Job Type: Full-Time or Part-Time
About Us
Near Zero is an outdoor gear brand focused on balancing lightweight and affordability in backpacking systems. We design and deliver high-quality backpacks, tents, and camping bundles that help people get outside with confidence. We’re looking for a hands-on Warehouse Manager to oversee our growing warehouse operations, manage our gear rental program, and support fulfillment for retail partners.
Position Overview
The Warehouse Manager will play a critical role in ensuring the smooth flow of warehouse operations, from daily customer order fulfillment to the oversight of our gear rental program and shipments for retail partners. This role requires strong organizational skills, attention to detail, and a customer-first mindset. You’ll work closely with our team to process orders, maintain gear quality, and communicate with customers and retail partners.
Key Responsibilities
• Order Fulfillment
• Accept, process, and ship daily customer orders with accuracy and efficiency
• Maintain inventory organization, restocking, and cycle counts
• Ensure packaging meets brand quality standards
• Rental Program Management
• Receive and fulfill rental gear orders, ensuring timely turnaround
• Inspect, clean, and maintain returned gear to “ready-to-rent” condition
• Track inventory levels and rotation of rental items
• Retail Partner Fulfillment
• Process wholesale and retail partner purchase orders
• Maintain accurate documentation for bulk shipments and returns
• Serve as a point of contact for retail partners regarding inventory and order status
• Customer & Partner Support
• Communicate with customers about orders, rentals, and returns
• Assist retail partners with order coordination, timelines, and delivery questions
• Ensure all partners receive a positive and reliable service experience
• Warehouse Operations
• Oversee workflow in the warehouse, keeping processes efficient and safe
• Coordinate with the operations and customer service team for smooth logistics
• Suggest improvements to streamline order, rental, and wholesale systems
Qualifications
• Prior warehouse or fulfillment experience (1–3 years preferred)
• Strong organizational and multitasking skills
• Ability to lift and move boxes/gear up to 50 lbs
• Proficient with basic computer systems and inventory software (Shopify experience a plus)
• Excellent communication skills with customers and retail partners
• Interest in camping, backpacking, or outdoor gear is a plus
Benefits
• Competitive pay based on experience
• Employee discount on Near Zero gear
• Opportunities for growth in a fast-growing outdoor brand
• Supportive and entrepreneurial team environment