What are the responsibilities and job description for the Customer Sales Support Manager position at Near Zero?
Company Description
Near Zero specializes in affordable, lightweight outdoor gear targeted to beginners, designed to help adventurers of all ages hike and camp comfortably. The company offers a simple, curated selection of essential, high-quality products engineered for near-zero weight, allowing customers to travel farther with minimal load. Inspired by decades of camping experience and a deep love for the outdoors, Near Zero is driven by a passion to equip others to find balance and peace in nature. Team members share a commitment to making outdoor serenity more accessible through thoughtfully designed gear and customer-focused service.
Role Description
The Wholesale Sales & Account Manager is a full-time or part-time, on-site role based in Mesa, AZ, with dual reporting directly to the VP of Sales and the CEO. This role proactively calls on potential new wholesale accounts to introduce our product line and bring in new business, while also serving as the ongoing point of contact for existing accounts, managing reorders, resolving issues, and identifying opportunities to expand what each account carries. The manager tracks outreach and account activity, follows up on leads, and works closely with the sales team to move new prospects from first contact to a signed account. For existing accounts, responsibilities include handling order inquiries, coordinating on returns and product questions, and checking in regularly to strengthen the relationship and spot opportunities for growth. Given our size, this position touches a variety of tasks and responsibilities beyond core account management, and the right person will be comfortable pitching in wherever needed. The role also tracks account performance and outreach metrics to identify trends and recommend improvements to sales strategy, maintains up-to-date knowledge of the full Near Zero product line, and coordinates with operations and marketing to keep account communications aligned with inventory, promotions, and brand standards. The role contributes to documentation of sales and account procedures and participates in ongoing efforts to improve the account experience and grow wholesale revenue.
Qualifications
Sales-focused skills, including outbound prospecting, cold and warm calling, and account management, with a track record of bringing in new business and growing existing accounts.
Strong communication abilities, both written and verbal, with the confidence to cold call and pitch new prospects, explain product details clearly, and handle account issues professionally.
Analytical skills to interpret account performance, outreach results, and sales data, and to turn that into actionable improvements to sales strategy.
Previous experience in wholesale sales, account management, or business development, ideally in retail, e-commerce, or outdoor products.
Marketing experience is a plus, particularly in supporting brand consistency across account and promotional communications.
Demonstrated leadership capabilities, including coaching team members on sales approach, performance management, and fostering an inclusive, collaborative environment.
Proficiency with CRM tools and basic office software; comfort learning new systems and workflows.
Strong organizational and problem-solving skills, with attention to detail and the ability to manage a pipeline of prospects and accounts in a fast-paced environment.
High school diploma or equivalent required; post-secondary education in business, sales, or a related field is beneficial.
Interest in outdoor activities and familiarity with hiking or camping gear is a plus.